Forum Discussion
JoseTansengco
3 years agoStaff
Hello Urmila,
Sorry to hear that you ran into a similar issue!
Would you mind sharing a copy of your video here so we can try and replicate the issue? If you prefer to share your files in private, you can reach out to our support team by opening a case.
As a troubleshooting step, you can also try re-encoding your video using a free tool called Handbrake. You can download the application here:
https://handbrake.fr/downloads.php
And here's a very helpful video on how to re-encode a video in Handbrake.