Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
Hello Urmila,
Sorry to hear that you ran into a similar issue!
Would you mind sharing a copy of your video here so we can try and replicate the issue? If you prefer to share your files in private, you can reach out to our support team by opening a case.
As a troubleshooting step, you can also try re-encoding your video using a free tool called Handbrake. You can download the application here:
https://handbrake.fr/downloads.php
And here's a very helpful video on how to re-encode a video in Handbrake.
