Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.

Thanks for sharing your workaround with the E-Learning Heroes Community!  We appreciate it! 

Have a nice afternoon! ✨

As a reminder for anyone reading this thread, please feel free to reach out to us in a support case if you are having difficulty with your files so our Support Engineers can assist you. 

I'm having the same problem. The videos that I'm trying to upload are less than a minute long--they are tiny. Everything worked until today, but now I'm getting that "file type not supported" message that I'm seeing all over the place here. Isn't there a fix for this yet??

Hi Jennifer!

I'm sorry to hear that you're experiencing this issue when trying to upload videos. I see that you’ve reached out to our Support Engineers and are working with my teammate, Darwin. You’re in great hands! We’ll continue the conversation in your support case.

Hola. Tengo el mismo problema con algunos videos, no con todos.

Hola,

Lamento que tenga problemas para importar sus archivos MP4 a Storyline. He abierto un caso de soporte en su nombre. Pronto recibirá noticias de nuestros ingenieros de soporte para ayudarlo con su archivo.

¡Gracias por contactarnos!

Hi, this issue seems to be an issue with Replay and/or the output that it gives. I can do my editing in Replay and it doesn't work, but then add the same video to ClipChamp and simply export it again without doing anything and Storyline accepts it, even with the file size being the same. How is it possible that one Articulate product does not like the output of another?