Forum Discussion

ShariOwen-047b3's avatar
ShariOwen-047b3
Community Member
6 years ago

trying to open Rise and "something went wrong" error message

Does anyone have a fix for "something went wrong" error message? It happens any time I try to open Rise? I have cleared my cache, restarted my computer and tried using another computer.
rise 360
Shaheen007's avatar
Shaheen007
Community Member
8 months ago

I can't open my Rise courses, I keep getting an error message that something went wrong

KellyAuner's avatar
KellyAuner
Staff
8 months ago

Hi Shaheen007,

Thanks for reaching out!

I'm unable to reproduce the issue using Chrome. Can I ask which browser you're using and if trying a different browser makes a difference? Testing in incognito or private mode may also help. I'm curious if this happens with multiple courses or just one. As a next step, please try clearing your browser cache and let me know if issue persists!

  • Shaheen007's avatar
    Shaheen007
    Community Member
    8 months ago

    I tried in Chrome and Safari on macbook. I could previously login from there about a month ago

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      8 months ago

      Hi Shaheen007​!

      Thanks for following up. Sorry to hear you're having trouble accessing Rise 360!

      As my teammate Kelly shared, it would be helpful to know if clearing your browsers cache, or using an incognito/private browser window has any effect on the behavior. If those additional steps don't do the trick, please connect with our team through a support case.

      They'd be happy to continue troubleshooting with you!