Forum Discussion

NancyPeterson's avatar
NancyPeterson
Community Member
3 years ago

Unable to connect to characters

I am able to connect fine for photos, illustrations, and icons but cannot connect to characters - not sure exactly how to trouble shoot this.

OS is Mac (Big Sur 11.6.1) running the latest version of Parallels.
I am getting the error message to check my Internet connection (which is also fine). I am accessing with Chrome.

Thanks - need to get access asap - project deadline!
Nancy

storyline 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    3 years ago

    Thanks for reaching out, Nancy!

    I spotted the support case you're working in, but it sounds like you're still stuck. Could you try the steps below and report your findings to us by replying to your support case email?

    We'll connect in your case after we hear your results!

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