Forum Discussion
Unable to install Storyline 360
I was facing issues updating Stroyline 360, it would start the download and the fail with the error code 0x2EE7. Followed the below steps suggested by Articulate Support:
Solution A: Fix the Storyline installation by following the steps in this article
Solution B: Remove all Articulate 360 files and registry keys from your computer so we can start completely fresh:
The IT team and I uninstalled all Articulate products and ran the 360CleanUp file. I installed Articulate 360, which installs fine, however, face an issue while installing Storyline 360. It starts the download and then fails, and shows the same error 0x2EE7.
The IT team has confirmed that there is no event which is getting blocked at the proxy/firewall. Could you please share the link which is access to download/install Storyline 360, so we can check the access to the link.
Please let me know what else can we try to fix this. I am unable to install Storyline 360, hence desperate to get this fixed.
Was in touch with the Support team. They asked for the Diagnostic Logs and found that the system was unable to reach Microsoft website to install .NET Framework which. Installed it separately and then was able to install Storyline.
4 Replies
Was in touch with the Support team. They asked for the Diagnostic Logs and found that the system was unable to reach Microsoft website to install .NET Framework which. Installed it separately and then was able to install Storyline.
Note to Articulate staff: this should be on the radar of your developers.
It's a pet peeve, because when I was in the software biz, I used to
- Configure the installers
- Test the software
- Write the error messages
(It was a small company.)
The installer should absolutely trap that error and give an intelligible message. Gaurav should have had to contact support to learn what the actual problem was.
Hello GauravBhatia-3e,
I see that you've opened a support case and you're working with my colleague Robert. You're in excellent hands!
We'll continue the conversation over in your case, so everything is in one spot.
The links here may help your team
https://360.articulate.com/downloads/all
