Forum Discussion
Unable to log into Articulate360 - blank sign in box
I'm unable to log into my articulate desktop app (on Mac via parallels). When opening storyline, the usual sign in message appears. However, when I click on the sign in button, a blank box appears (...
Hi Julia and Kelley,
Thanks for reaching out and letting us know that you're running into an issue signing in.
Here are the common reasons that you may run into this issue.
As Erin mentioned, we did have an issue on 8/27 and completely quitting the Articulate 360 app is the recommended solution prior to logging in again.
Please let us know if you're still running into an issue.
Yes, still unable to log in - I’ve updated my laptop, restarted it several times and have shut down windows separately.
I was advised to uninstall the app but am concerned whether my work will still be saved? I presume previously saved projects are on a cloud based platform?Thanks for all your help!
Sent from my iPhone
Thank you - I restarted and all was well. Such a simple solution and it's often the last one you think of :p
