Forum Discussion
Unable to Preview/Publish...
I (as well as some others) have lost the ability to either publish or preview from Storyline 360. Any project just gets stuck somewhere random on the progress bar, usually "Preparing to create slide...
NOTES FOR TROUBLESHOOTING:
- CLARIFICATION: The issue is that publishing/previewing starts, but then slows down to an almost complete halt. Sometimes there is additional, albeit little, progress made - though completing those tasks might take days at that rate.
- Issue occurs for random users, some have the issue others don't.
- Issue occurs in both past Storyline projects that worked fine before, and new/blank projects.
- All users are on the most updated version of Storyline 360.
- All drivers are up-to-date/current on various devices.
- No one is on the same network.
- The issue doesn't appear user-specific hardware-related, as this is affecting various devices.
- Issue present despite uninstalling and reinstalling Storyline 360.
- Issue present after restarting/rebooting the computer.
- Issue is not network-based (including VPN-related)
- Issue is not related to .NET Framework 4.8 Advanced Services
- Issue present despite a deep/clean uninstall using the 360cleanup batch command.
Hi Spencer,
Thanks for the additional information. We've added these to the support case that was opened for you so my colleague Johnrey can go through them. Let's continue the conversation over there if you have any other questions or clarifications!
