Forum Discussion
Unable to publish
Hi,
I have been struggling to publish anything for the past few days, whenever I publish I get the following error.
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|cf5a93f0-d3c2-47af-8f7c-c438451168f9</UserId>
<HardwareId>9RKVT-A4KFC-03F9P-1AUU9-VT1PR</HardwareId>
<Message>An item with the same key has already been added.</Message>
<StackTrace> at void System.Collections.Generic.Dictionary<TKey, TValue>.Insert(TKey key, TValue value, bool add)
at Dictionary<TKey, TElement> System.Linq.Enumerable.ToDictionary<TSource, TKey, TElement>(IEnumerable<TSource> source, Func<TSource, TKey> keySelector, Func<TSource, TElement> elementSelector, IEqualityComparer<TKey> comparer)
at IDictionary<ushort, ushort> Articulate.Player.PlayerText+FontItem.get_GlyphMap()
at bwFonts Articulate.Player.PlayerText+Fonts.Save(IPlayerService service, bwContent content, PlayerFontEmbedDefinitions playerFonts)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at bool Articulate.Design.Publish.PublishWorker.PerformPublish()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.WorkerThreadStart(object argument)</StackTrace>
</ErrorReport>
Odd, it's literally just a question bank nothing too complex but just stopped working I did a few sections of the same question bank in other projects and it worked then just stopped, presenting the above.
Jake
I am having the same problem. When I open Articulate on my computer, it shows no desktop apps but all the online apps. I even tried to uninstall and reinstall my desktop apps, but it won't work. I put in a ticket.
Hi BethWisch-56207!
Sorry to hear you were also having trouble publishing to Review 360, and accessing the Articulate 360 desktop apps!
I see my colleague Chinmay helped you through your support case. Glad to hear that removing all Articulate 360 files and registry keys from your machine helped correct the issue.
Have a great start to your week!
There are multiple posts about similar problems. Try this: Sign out of the Articulate 360 desktop app. Then sign back in. From what I've read in other posts, that reconnects everything in 360.
No such luck.
I just get the same error.
Jake
Bummer. Well, it was worth a try.
The other typical step that the staff suggests is uninstalling and then reinstalling the software.
If the problem persists, you can contact the staff directly here: https://access.articulate.com/support/contact
