Forum Discussion
Unable to publish
Hi,
I have been struggling to publish anything for the past few days, whenever I publish I get the following error.
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|cf5a93f0-d3c2-47af-8f7c-c438451168f9</UserId>
<HardwareId>9RKVT-A4KFC-03F9P-1AUU9-VT1PR</HardwareId>
<Message>An item with the same key has already been added.</Message>
<StackTrace> at void System.Collections.Generic.Dictionary<TKey, TValue>.Insert(TKey key, TValue value, bool add)
at Dictionary<TKey, TElement> System.Linq.Enumerable.ToDictionary<TSource, TKey, TElement>(IEnumerable<TSource> source, Func<TSource, TKey> keySelector, Func<TSource, TElement> elementSelector, IEqualityComparer<TKey> comparer)
at IDictionary<ushort, ushort> Articulate.Player.PlayerText+FontItem.get_GlyphMap()
at bwFonts Articulate.Player.PlayerText+Fonts.Save(IPlayerService service, bwContent content, PlayerFontEmbedDefinitions playerFonts)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at bool Articulate.Design.Publish.PublishWorker.PerformPublish()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.WorkerThreadStart(object argument)</StackTrace>
</ErrorReport>
Odd, it's literally just a question bank nothing too complex but just stopped working I did a few sections of the same question bank in other projects and it worked then just stopped, presenting the above.
Jake
- JudyNolletSuper Hero
There are multiple posts about similar problems. Try this: Sign out of the Articulate 360 desktop app. Then sign back in. From what I've read in other posts, that reconnects everything in 360.
- JakeRush-Mil245Community Member
No such luck.
I just get the same error.
Jake
Hi JakeRush-Mil245!
Glad to see Judy has been helping you!
I noticed you've also opened a support case, being handled by my teammate Lianne. I've updated your case, letting her know you're still having trouble after signing out, then back into the Articulate 360 desktop app.
You're in excellent hands troubleshooting with Lianne, and we can continue the conversation through your case.
- BethWisch-56207Community Member
I am having the same problem. When I open Articulate on my computer, it shows no desktop apps but all the online apps. I even tried to uninstall and reinstall my desktop apps, but it won't work. I put in a ticket.
Hi BethWisch-56207!
Sorry to hear you were also having trouble publishing to Review 360, and accessing the Articulate 360 desktop apps!
I see my colleague Chinmay helped you through your support case. Glad to hear that removing all Articulate 360 files and registry keys from your machine helped correct the issue.
Have a great start to your week!