Undo option?

Hi Scott,

Custom font colors is something we've got on the roadmap for later this year (custom font styles too)! So we'll keep you posted once that new feature is available. 

I have deleted text that I can't recover and I am trying to open the last version of my Rise file where some of it may be saved. When I try to open the saved file, I get a message saying my computer is offline and the file won't load and open.  Is there something I need to do to open saved Rise files? I am working in Chrome.

Hi Cheryl and welcome to E-Learning Heroes :)

You certainly need an internet connection to work with Rise as it is a web app used to create those responsive courses. You should be able to access them from https://rise.articulate.com/

• Did you verify your internet connectivity?
• Do you have an issue in a different browser?

Just pop in and update when you get a chance.

Hi Cheryl,

Could you take a quick screen recording of the issue you're seeing trying to open that Rise course? You could use Peek to capture it!  Is it only that one Rise course that won't open, or any of your Rise courses? 

I just lost a huge chunk of text in a rise text block. I highlighted a word and started to type over it when the editor removed EVERYTHING before it. I am on the chat now with support who indicate that they will let me know within 24 hours IF the devs can recover my lost work.

1. The way the cursor moves around inside a text block without your explicit permission is absolutely ridiculous. Just try inserting a new paragraph between two existing paragraphs in a text block. It will not let you do it. The cursor always moves down to the next paragraph if you stop typing for even a second. Unacceptable.

2. Undo. Ctrl-Z. Are you kidding that this doesn't work? It works in a text block in Wordpress. It works right here in this text box. It doesn't work in Rise. This needs fixed as priority #1.

I appreciate that support and the devs are busy and that they're trying to help, but 24 hour turnaround is ridiculous to know whether you have to redo 4 hours worth of work due to a crappy text editor.

And, yes, I know, I should have created a duplicate copy of my course before starting to edit. But that is such a hack. Imagine if Microsoft told you that "to be safe" you should make duplicate copies of your Word docs before you started typing in them. Not just save, but make a backup version of every document every time you work on it, just in case Word really screws up your document and undo just doesn't work.

I know I'm ranting because I'm frustrated. But this needs fixed as an absolute top priority. And until that's done, we should not have to wait so long to have the devs be our Ctrl-Z.

When I started using rise undo was pretty solid. I've noticed that over the last month, the ctrl+z shortcut is moody at best. Most often if you delete text in a widget it rarely brings it back. 

While I have not experienced this issue with Rise specifically, I have used something like this in the past to recover some lost data. 

http://benpiper.com/2011/11/how-to-recover-a-lost-form-in-internet-explorer-or-firefox-without-any-add-ons-or-pre-installed-utilities/

If this is an ongoing issue for you - there are browser extensions or third-party apps that can also help.

I use Lazarus extension in Chrome as an example. 

Hi Jim,

Losing all of that text would make me frustrated too, so everything you shared here is valid. I'm sorry we've let you down. I checked in on your case with Karla and I know you talked to Crystal a bit ago, so I wanted to share an update here too. 

We have a known bug our QA team is looking into for the CTRL+Z not working as a "undo" function in Rise. The good news is we're working on a new text editor that should resolve that issue and give you some broader formatting options while editing text.

So, we're on the same page that it's a problem and we're working to fix it as soon as possible. I've asked our team for an updated ETA on the text enhancements - so I'll keep you posted on that!

Our team noted that clicking to highlight text can at times highlight a larger portion than intended and once you start typing that'll remove the highlighted text. This is something that'll also be resolved as a part of the text editor improvements. 

Crystal mentioned sharing some other ideas to help prevent this in the future, such as keeping a copy of the text in a Word/Notepad file, and she is going to follow up with you via email too.

We'll continue to keep you posted on this bug, and if there is anything else I can help with, please don't hesitate to ask. 

Hi all,

We released some new features and fixes to Rise today:

• Updates to Rise Text Formating (including changing font colors) 
• CTRL +Z now works as a keyboard shortcut to undo text changes
• The issue with the wrong text being highlighted and deleted has been resolved.

You can access all the Articulate 360 and Rise tutorials from this page. 

Today's update to Articulate 360 included a few other important fixes and new features that you'll see in the release notes here.  

Let us know if you need anything else! 

Is there a way to get back accidentally deleted lessons?? :( Rise should save time, NOT consume time from developers.