Forum Discussion

AgnesHauser's avatar
AgnesHauser
Community Member
3 years ago

Unwanted shadows on texts in bubbles after editing

Hello everyone, 

I have a frequent problem with unwanted shadows hen using storyline for recording. When I have edited the recording and save it everything is fine but I find that sometimes when I open an already edited e-learning that there are suddenly shadows behind the text in the bubbles on a lot of pages which I have not set at all. The only way to get rid of them is to edit the texts in the bubbles all over again. It does not work to use the buttons which are available to set the shadows intentionally. I asked my colleagues here if they had similar expierences but none of them had and nobody had an idea where this comes from. 

I have attached a screenshot to show how it looks like.

It is very tedious to edit all those texts again and I do hope there is an easier solution to this problem. 

I would be interested to hear if anybody in the community has encountered  this problem as well. 

Best regards

Agnes

 

 

 

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    3 years ago

    Hello Agnes!

    Thank you so much for sharing a screenshot with us! I haven't noticed a similar issue. If you insert a shape and add text, does the shadow appear on the text?

    You might also consider using the Format Painter to quickly change the style of the text. 

  • AgnesHauser's avatar
    AgnesHauser
    Community Member
    3 years ago

    Hi Lauren, 

    Thank you for the tip. I will try this next time when I experience the shadows again. 

    Meanwhile I have already re-edited the texts by using the Format Painter. 

    I also asked the Articulate support team for a solution. They could not produce this error and suggested to deinstall the Articulate app and install it anew. I will do this as soon as the problem appears again. 

    Thanks again and have a great day!

    Best regards

    Agnes

     

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