Forum Discussion
Storyline - inner shadow issue
Hello! I noticed recently that inner shadows are very faint or missing when they're rendered in preview and published to Review 360. We've tried to decrease transparency and increase distance in the shadow settings, but the result is the same. I'm on Storyline 360 v3.91.33139.0, is this an issue with the new release version or perhaps there's a setting or way to correct? Thank you for your help!
Inner shadow when shown on the stageInner shadow is very faint when previewing
9 Replies
Hello DawnSikorski-58! Thank you for sharing a screenshot. We haven't been able to recreate this on our end. Is it possible for you to share your .story file so we can test the exact file you're working on? If so, you can share it privately in a support case.
Hi Lauren! I was able to fix by rolling back to the June 18th version of Storyline 360. I'll send the project file using a support case. Thank you!
Thank you for sharing your Storyline project file in a support case, Dawn! I see that my colleague Chester helped link this issue with an existing bug we are currently monitoring.
We'll let you know if there are any changes that might help.
How Dawn, how do I do that?
Hi TrainingTrainor,
Thanks for reaching out!
We're still able to replicate this issue, so I've added you to the bug report. We'll let you know when we have an update. Installing older versions of Storyline 360 is available in the Articulate 360 Desktop app, but you can only roll back to versions that were released in the last 6 months. If you need an older version of Storyline 360, you can request for a copy of the installer of your preferred version by reaching out to our support team here!
Please post to the community when this is fixed. My course is experiencing the same issue.
Mine also will not do inner shadow. This has been going for over three months. What is the status on getting this fixed? This needs to get fixed ASAP!!!
Still needs to be fixed.
I am also having this issue - has anyone been able to fix this?
