I can´t remove shadow from text

It is RUDE and DEGRADING when "Heroes" imply that users don't have a problem or the problem can't be reproduced. ANY of Storyline's built-in themes default to shadow-effect text when you insert > caption and then right-click > edit text. This has been true since I first started using storyline 1 in early 2014. There are over 100 users over the past 5 years that were gaslighted about this. issue. https://community.articulate.com/search?utf8=%E2%9C%93&q=remove+shadow+text

Here's a Storyline file to prove it. Go ahead and add a caption without getting shadow text by default. When you've done that, change the default caption to NOT have shadow text and send it back. I'll wait.

Want to see it LIVE in action? https://360.articulate.com/review/content/bcbd931d-f771-4181-93e4-e4e2a9b2cdd3/review

Storyline subscribers... You're not crazy. It's a problem. It's real.

Have to agree with Mr. Howard here. Storyline has been, continues to be, and likely always will be a bug factory, where "help" is mostly happy chirping from Kool-Aid drinkers who do more to obfuscate than illuminate. 

For example, I'm not even USING a damned caption -- It's just text. But turn text shadowing on once, and it's ON FOREVER. Cannot be removed. I have to go through and PHYSICALLY REPLACE the object. 

This still seems to be problematic. I keep seeing the text shadow on one of my caption boxes. When I select the caption box, the Text Shadow icon on the Font ribbon bar isn't even highlighted, even though there IS text shadowing. My workaround was to copy a caption box from another slide without shadowing, place it on the problematic slide, pasting the shadowed text on the new caption box, then using the Format Painter to remove the text shadowing. Unfortunately I can't share my project file for anyone to see. My version of SL is up to date as well. 

Hello Dave, and welcome to E-Learning Heroes. 

I apologize if this conversation has caused any confusion. I've reviewed the discussions here, and it seems that Daniel solved his issue before we had a chance to dive in. Art was experiencing a problem with copying text that had formatting applied to it.

Based on your description and example, it sounds like you are experiencing an issue that has been reported to our team:

Setting a default caption with text formatting, including the text shadow removed, still includes text shadow.

I've added this conversation and your example (thank you) to our report, as well as updated the user impact so that we can share updates with you here in the future.

Hi All, I've just experienced the "shadow shows but no text shadow setting appears" problem.

For me, it turns out it wasn't the font shadow - it was the shape shadow that was the issue. I think I typed in a shape which had a default shadow, then made the outline transparent, then the fill, and it's retained the shadow on the text. After going nuts, Right-click > format shape > shadow, and you could see the shadow settings were on. Turn them off and from there, no more shadow. May not work for everyone, but it helped me.

As for the 'set as default shape' error, I think that only sets defaults for shape settings and not the font within it. It doesn't carry over font colour, or anything like that, just the shape properties. I agree with everything that has been mentioned - it would be good to be able to set the default for both the shape and text.

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaand crickets.

It may be the state has two text boxes.

If you could attach even one slide like that, maybe somebody here would have an idea.

Hi Daniel!

I agree with Walt, it'd be great if you could share your .story file or even a sample .story slide so that we can take a look.

I understand Daniel. Glad you were able to take care of it and thanks or popping in with an update.

Hey Becca! Thanks for taking that video. I imported the slide to a brand new Storyline file and am still experiencing the issue. Unfortunately I cannot  share my project due to the nature of my job. I'm wondering if this is because I copied and pasted text from a Word doc and pasted it into a caption bubble and caused some weird formatting issue? I don't know. I've figured out a workaround for this but it's still annoying. Unfortunately I cannot share my project due to the nature of my job.