Forum Discussion
Update-now cannot open project due to "text issue"
I opened SL3 after months and was asked if I want to update. I clicked yes. After updating and running it I rebooted the laptop. Launched SL3 again and created a new project, also importing an older project (from last year) into this new project. Saved and closed the project. Later tried to open it again and was barred with a message about text. This is devastating as spent all day on this project for a demo and cannot get into it.
Hi, Meera.
Thank you for reaching out, and I’m so sorry for the trouble!
Our team is aware of this issue in the latest update of Storyline 3, and our engineers are currently working on a fix. We’ll come back to this discussion to share more information very soon.
In the meantime, please share your .story file through a support case, and we're happy to help you troubleshoot that specific project.
Hi, Meera.
We just released the fix for the issue reported where project files wouldn't open after duplicating a text object.You'll want to update Storyline 3 to ensure you're using Build 3.17.27621.0.Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly.
