Forum Discussion
Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time
Hello,
I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same status this morning. I have tried several things, including deleting the section and re-add it; deleting the lesson and re-add it; click cancel and add it again... nothing has worked for me so far.
I don't think the video itself is problematic, it is one of a batch of a dozen or so videos that were all produced the same way (exported from Camtasia and compressed by HandBrake), and all the other videos made it up there okay.
Could someone point me in the right direction here? If it is indeed a problematic video, I'd like to know what's wrong with the video, so I can address it.
-Josh
49 Replies
Hi, I see this was resolved four years ago and I am now having this issue. I tried cleaning the cache, deleting and reloading the video, republishing the video to a smaller file size. Nothing worked. Please advise.
Save your video file with the term "_NOPROCESS_" in the video name, e.g. "videonameNOPROCESS.mp4" and then reload it to your Rise project. It will load quickly
