Hello, Does anyone else have issues with Rise .zip files uploading with Critical Errors in Cornerstone? This has happened with three of our Rise courses, and Cornerstone has told us the issue is caused by the font files duplicating, and the solution is to delete the duplicated files. We had to ask where/how to do this, because it has never been an issue before (we converted to Cornerstone from SABA this summer). However, when we do this, it also takes our fonts in the courses to Times New Roman instead of the intended font. The course tests fine in SCORM Cloud, and were fine in SABA, so this seems to be a Cornerstone-specific issue. We are using Rise courses more and more and would love an actual solution, instead of settling for the wrong font in our courses. Any experience with this?

Here's the way I approached solving this one. I wouldn't remove the AICC files since some of those might be needed. I removed all of the tincan.xml files and it fixed the problem. Benefit here is there's only one thing to search for. I think the upload process is being overly picky about the files contained in the zip. This is pretty annoying for publishers. The uploader should simply ignore any files within the zip if it's uploaded as a SCORM file, "Uploaded with Errors", rather than rejecting the file with a critical error. Here's how I am fixing it: Unzip the SCORM file. Search the unzipped folder for tincan.xml. Delete the tincan.xml files that return in the search. Rezip the contents of the unzipped file, ensuring that the imsmanifest file is at the root of the zip. ** If you don't remove the tincan.xml files from the imsmanifest file, you'll get warnings for every missing file. Not a big deal. It'll still upload.

Thanks for sharing your experiences and workarounds! We've documented the issue with tincan.xml being included in the Storyline 360 block content. I'll keep you posted in this discussion with any changes to the output.

We just ran across a critical error with a Rise course in Cornerstone. The error we're getting is "Multi standards (AICC/SCORM/xAPI) are not allowed in one file". I have no idea what to do with that. I published the course as SCORM 1.2 and 2004 3rd edition and both SCORM versions work fine in SCORM cloud. If anyone has run across this and found a good solution, would love to hear about it.

Thanks, Steve. I was on the right track and you vindicated my investigative instinct. I just did an extra step of removing the AICC file. I'll try it again with just the tincan files removed. I'll also edit the manifest to remove all references of Tincan. Also, any clue as to what After Effects json files are doing in a Rise/SCORM file? I found that a bit strange. My guess is there's more wizardry going on behind the scenes for the SL360 blocks than meets the eye.

Thanks for the update Crystal and for the workaround Steve. When I unzip/re-zip my course to remove tincan files my zipped file doubles in size creating stress on the network. It's not really ideal. 1. Any estimated time to fix the issue? 2. Suggestions to control the size of re-zipped output? 241mb exported from Rise and 482mb after zipping

Uploading Errors in Cornerstone with Rise Courses

AlyssaGomez
Staff
6 years ago
Hi Hans!

Does your Rise 360 course contain a Storyline block?

We fixed this issue in a previous update of Storyline 360, so here's how you can take advantage of the fix.

Delete the Storyline block in Rise 360.

Update your Storyline 360 software.

Open the Storyline file and republish it to Review 360.

Add the Storyline block to your Rise 360 lesson.

Republish the Rise 360 course for LMS.

Let me know if that solves it!
KarenLee-90ab3e
Community Member
5 years ago
slightly related - having an issue uploading Rise to Cornerstone - missing manifest file - see attached
HELP
AlyssaGomez
Staff
5 years ago
Hi Karen,

Happy to help! Tell me a little more about your Rise 360 course.

Does the course contain a Storyline block?

If so, how long ago did you add the Storyline block to the Rise 360 lesson?

Is your Storyline 360 software updated to the latest version?
- KarenLee-90ab3e
  Community Member
  5 years ago
  Thank you for responding!
  
  The course does include a Storyline block.
  I added the latest version of the Storyline yesterday and all my software is up to date (updated yesterday)
  
  I have uploaded the course to our pilot region and it seems to be working fine but got the same error.
  I also unzipped the file and tried to locate the asset and didn't see the asset.
  
  I don't want to launch the course to our workforce without understanding the error or getting the error corrected if at all possible.
  
  Thanks for any help you can provide,
  Karen
AlyssaGomez
Staff
5 years ago
Thanks, Karen. I'd like to put you in touch with our Support Engineers so we can look into this further. You'll hear from the team soon!
SheviYuval1
Community Member
5 years ago
Hi

I'm new to rise, and before I start using it I tried uploading a sample course you have (employee health and wellness) so see how it is seen and tracked in Cornerstone. I got multiple error messages. Both when I exported it to scrom 1.2 or 2004/v3.

What is relevant from the suggestions above? Is there a new way to avoid this?

Thanks
AlyssaGomez
Staff
5 years ago
Hi Shevi!

Please try deleting the "Employee Stress" Storyline block from the How Stress Affects You lesson. Then, export the course for LMS again, and let me know if that solves the issue!
SheviYuval1
Community Member
5 years ago
I did, and it upload with no errors.

What does this mean? I can't use storyline blocks in my rise?
- Crystal-Horn
  Staff
  5 years ago
  Hi Shevi. It looks like we may need to update that Storyline interaction and add it back into the sample course. Sorry about that!
  
  You should be able to use your own, up-to-date Storyline interactions as blocks in Rise 360. Let us know if that isn't the case.
JenniferGoul572
Community Member
3 years ago
We just started having this exact same problem, and the weird thing is it's just one of several modules, all based on the exact same Rise template, that's giving us the headache. I don't do the uploading to Cornerstone myself, another team handles that.
LeaSAgato
Staff
3 years ago
Hi Jennifer! I'm sorry to hear you're getting an error when your Rise course is being uploaded to Cornerstone. Does your course contain a Storyline block? If so you can try the following steps:

Delete the Storyline block from your Rise course

Republish the Storyline course

Re-add the Storyline block into your Rise course

Publish your Rise course

Retry uploading your course in Cornerstone.

You can also try uploading your Rise course with the Storyline block removed. Please let us know how it goes or if you need further assistance!
TanyaVladic-1f1
Community Member
3 years ago
Hi,

I've been experiencing the same problem as others today; I'm trying to upload a file to BrightSpace (see error attached).

I have followed the steps you've listed above and updated Articulate Storyline, accessed and republished the storyline blocks, deleted the original ones from the Rise course and added in the newly published versions - still no luck :(

When republising the storyline blocks, I tried updating the original and then created new versions.

Can you please advise next steps, removing the Storyline blocks as was suggested in the answer above isn't an option for us.

Thanks,

Tanya