Forum Discussion

MiguelGococo-4e's avatar
MiguelGococo-4e
Community Member
3 days ago

Storyline course completion issue with Cornerstone in Demand

Hello all, we've been publishing our online courses in SCORM 2004 3rd edition and we're having a few people having completion issues accessing them through Cornerstone OnDemand. For most of the cases we've seen, the users claim that they've completed the course already through the basis for completion (pre-assessment, final assessment) but for some reason, the LMS does not mark them complete. Upon checking their course, they are bookmarked to go back either to the start of the course or in the middle of taking the quiz. Most common case is when someone passes the pre-assessment, where they would've been marked complete already. We are looking at a couple of potential causes like LMS timeouts, internet connectivity issues or network bandwidth issues, but checking here if we have any similar cases that might help us understand this particular issue. Thank you! 

e-learning development
storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    20 hours ago

    Hi MiguelGococo-4e,

    I understand that you're experiencing an issue with Cornerstone incorrectly marking courses as incomplete for some learners. That doesn't sound right! 

    If the course plays as expected for some, but not others, it's likely not an issue with the course itself. To be sure, you can test the course in SCORM Cloud.

    • If the course plays correctly in SCORM Cloud, you may want to reach out to your LMS contact for further assistance.
    • If your course isn't working in SCORM Cloud, please share your file here or in a support case so we can take a closer look!
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