Forum Discussion

CTIE-Learning's avatar
CTIE-Learning
Community Member
2 years ago

Uploading images

I am trying to upload images into a course but it seems to get stuck. No error messages are appearing, I just see the spinning wheel and "Uploading..." regardless of the type of block I am using, but even after 15 minutes nothing is uploaded. This seems to have just suddenly started because previously on the same day I was able to successfully upload images (.png files).  I am using the latest version of Chrome and have tried in other browsers too but get the same results. I have also tried uploading images to different courses and different images too but still the same results.

Any advice on what may be causing this?

Thanks.

 

 

Rise 360
  • CTIE-Learning's avatar
    CTIE-Learning
    Community Member
    2 years ago

    For anyone else having this issue, I resolved this by re-saving the .png file as a .jpg file instead, then the upload worked fine.

    • KarlMuller's avatar
      KarlMuller
      Community Member
      2 years ago

      We  mostly use PNG files with no problems. 

    • Chris-Santos's avatar
      Chris-Santos
      Staff
      2 years ago

      Hi there,

      As Karl mentioned, you should be able to use PNG files without any problems.  If you encounter this again in the future, do you mind sending us the image file by submitting a case with us?  We'll be happy to investigate this issue for you.

  • CTIE-Learning's avatar
    CTIE-Learning
    Community Member
    2 years ago

    Thanks, all sorted now. It was an issue with one png file in particular.

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