Forum Discussion
Uploading images/videos on a Mac
Mac users: have you recently had issues uploading images or videos on Rise? I keep having this issue (look at the attachment) whenever I try to upload or replace pictures in Rise. I've cleared my cache and it still gives me this error message. Any thoughts on how I can resolve this?
Hi Marc!
Sorry to hear that you've run into this issue!
I'd be happy to help troubleshoot and had some follow-up questions to start.
- Does this issue occur regardless of the image/video file being used? Or is it specific to certain ones?
- Sometimes plugins cause odd behavior. Do you still get the same results when using an Incognito browser?
- Can you confirm the supported browser you are using is updated?
Looking forward to hearing from you!
