Forum Discussion

LifeMD_Admin's avatar
LifeMD_Admin
Community Member
9 days ago

[URGENT] "Continue" button disappeared & restricted stopped functioning

Hello E-Learning Heroes, We have the same issue today. The "Continue" button works when connected via mobile device's browser but disappeared or doesn't work when connected via computer/laptop's b...
community
e-learning development
General E-Learning
reach 360
rise 360
LifeMD_Admin's avatar
LifeMD_Admin
Community Member
9 days ago

Hi Chris,

Thanks for the response!
Answer to your response above is "no" with 100% sure that's not the case here. Appreciate you taking time in responding this.
Best,
Jonathan

EricSantos's avatar
EricSantos
Staff
5 days ago

LifeMD_Admin 

Hi Jonathan,

Thanks for sharing these details, and thanks to ChrisHurst-1ed0 for jumping in with that suggestion!

Since you’ve confirmed bookmarking isn’t the cause and you’re seeing the same behavior in both Rippling and Reach 360, we’d like to take a closer look at the course itself, especially since the Continue button works on mobile but not on desktop and Restricted Navigation isn’t behaving as expected.

Would you be willing to share the affected Rise 360 course with us privately in a support case? That will allow our Support team to test the course and investigate what’s causing the difference between desktop and mobile.

We understand you already have learners actively taking the course, so there’s no need to remove the existing course from Rippling while we investigate.