URGENT! Subtitle Blinking on a MP4 file

Hi iGTB!

Thanks for sharing the MP4 file – I can clearly see the blinking caption, and that definitely doesn't look good!

Let me connect you with our Support team so you can get help ASAP. I've opened a case on your behalf, and you'll hear back from us soon!

Hi,

Thanks for your reply. I also understand that a feature request has been created for the same. I am not sure why it is a feature request. The feature already exists, it is only that the feature is not functioning properly. I hope there is some technical fault in the feature.

Also, I did create one file before which was working fine. I am attaching the same for your reference. Not sure, what went wrong the next time. Any help regarding this would be greatly appreciated.

Hi iGTB Training!

Hmm, this is certainly a puzzle. Technically closed captions shouldn't appear when you publish Storyline 360 content to video, according to this article.

Can you confirm that you followed these steps to publish your content to a MP4 video file? 

1. Go to the Home tab on the Storyline ribbon and click Publish.
2. When the Publish window appears, select the Video tab on the left side of the window.
   
   

Hi,

Yes. I did the same. I am also attaching few more files. One created without trigger and another created with trigger. When it is created without trigger, the subtitle does not appear in mp4 output file. However, when it is created with trigger, the subtitle appears but blinks frequently.

I have attached the Storyline file, published mp4 file and the video of steps taken by me. All these files are attached for both "Without trigger" and "With trigger" scenarios.

Any help would be greatly appreciated. I am also parallely interacting with Customer Support team (Case #01682731). 

Hope I get a quick resolution!

Thanks for confirming those steps, iGTB Training. Appreciate you sharing another example!

I'm going to attach this file in your case with my teammate, Robert. You should hear back from him shortly, and I'll also follow along as I'm curious to know what's causing this behavior!

Have you any updated regarding the Subtitle Blinking on a MP4 file?

I also got the same issues on my video file even those I'm using the latest Storyline 360 version.

Appreciate for your response.

Hi Yogesh!

Thanks for checking in! We are still seeing blinking with mp4 files and closed captioning. We are still tracking customer impact so we haven't released a fix yet. 

However, we did find the culprit! Using a trigger to enable closed captioning on a video causes the captions to blink. If at all possible, we recommend not using a trigger to enable closed captioning.

In the meantime, if I hear of any workarounds, I'll make sure to share them in this discussion.

Thanks for your response.

Hi Lauren,

Is there another option to display closed captions when published to a video other than using the Player.ShowCaptions built-in variable? I didn't use a trigger; I simply set the variable default to true, but the CCs are still blinking/flashing. My goal is to publish to video with CCs turned on so they'll automatically display in Windows Media Player. Basically they'll be forced on without an option to turn off.

Thanks.

Hello JJ! I responded to your other post — let's continue there!