14 Replies
Katie (Gokhshteyn) Riggio

Hi there, Drake. Happy to help investigate!

To start, I published your project to Articulate Review using Storyline 360, update 3.23.17522.0. Here's the Review URL. I'm having trouble reproducing the flashing behavior in Chrome 71, so I'll need your help with these key details:

  • What Storyline 360 update are you using? To find this detail, click on the Help tab > About Storyline.
  • Did you publish the course for Web, LMS, or something else?
  • What browser(s) are you viewing the content in?

We'll figure this mystery out together!

Drake Highlander

Sorry for the delay. Been swamped with projects. All good, though, since they're in Storyline!

Version v3.23.175220

I published as a video.

Browser is Chrome.

I ended up adding the captions manually. Not afraid of grunt work, but it would've saved time if the CCs had worked without flashing. There must be something I'm missing.

Ashley Terwilliger

Hi Bret and Drake,

Thanks for sharing those details! Our team is looking into an issue where those captions blink when you've included the trigger to show them automatically and publish to video. Closed captions aren't included in the publish to video output, so I can see why you're trying to use that trigger! 

Our team is looking into a fix for the captions, but we're also tracking a feature request to include closed captions in the MP4 output. 

Leslie McKerchie

Hello Holly and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you are running into the same issue.

I do not have any information outside of what Ashley shared a month ago.

This conversation is attached to both the issue reported and the feature request so that we can update you here when we can and you should now be subscribed.

olivia Mason

Hi, I am experiencing the same issues, would you be able to give me an update on when this is expected to be fixed?

I have 5 big business changing projects across 16  different languages I will be using caption for translation and I need to launch these within the next two months, so if it is not going to be fixed soon I will need to look at an alternative provider.

Look forward to your reply

Liv Mason

Katie (Gokhshteyn) Riggio

Welcome, Olivia. Sorry to hear this bug is impacting you!

No ETA on a fix as of yet, but I promise to keep this discussion posted with any new information. Here's a glimpse into how we tackle bugs once they're reported.

While we continue to investigate this, we're happy to review your .story file to explore custom approaches. If you're able to share the .story file, please use this private upload link. We'll take a close look and will delete the file after.