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LicenseMailbox
Community Member
4 months ago

User keeps disappearing from Team

I'm the administrator for my company's Articulate account and I'm having a strange issue. For background, our subscription lapsed by a few days due to a clerical error and I have to add all our users back manually.  Most are not having an issue but I keep adding a user to my Team and when she accepts the invitation, it tells her she needs to purchase a subscription and she disappears from the Team portal. Anyone have a solution for this issue?  Thanks!

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I'm the administrator for my company's Articulate account and I'm having a strange issue. For background, our subscription lapsed by a few days due to a clerical error and I have to add all our users back manually.  Most are not having an issue but I keep adding a user to my Team and when she accepts the invitation, it tells her she needs to purchase a subscription and she disappears from the Team portal. Anyone have a solution for this issue?  Thanks!

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I'm the administrator for my company's Articulate account and I'm having a strange issue. For background, our subscription lapsed by a few days due to a clerical error and I have to add all our users back manually.  Most are not having an issue but I keep adding a user to my Team and when she accepts the invitation, it tells her she needs to purchase a subscription and she disappears from the Team portal. Anyone have a solution for this issue?  Thanks!

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User keeps disappearing from Team","moderationData":{"__ref":"ModerationData:moderation_data:1211743"},"body":"

I suggest you contact the Articulate staff directly: https://access.articulate.com/support/contact 

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I suggest you contact the Articulate staff directly: https://access.articulate.com/support/contact 

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Hi there, LicenseMailbox!

Thanks for reaching out about this. I see you've connected with our Support team in a case, and the issue has been resolved by the user accepting the invitation.

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Hi there, !

Thanks for reaching out about this. I see you've connected with our Support team in a case, and the issue has been resolved by the user accepting the invitation.

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