Video Color Issue

Hi Marina,

Happy to help investigate! It sounds like the colors on the slide are ok, but the colors in the video have changed after publishing. Is that correct?

I’d love to ask a few questions to know more about the issue:

• What version of Storyline are you using?
• Do you see this in the Storyline file during preview?
• Are all of your users using the same browser, or does this happen across various browsers?

The best recommendation I can make is for you to share your file with our support team privately so we can take a look and dig deeper!

Hi Marina,

Great job on thoroughly testing the issue! It seems this isn’t just an output problem, but happening within Storyline as well.

Yes, it sounds like we just need to see that single slide with the video.

I don’t want to lose any of the information that you’ve shared so far, so I’ve opened a support case on your behalf and will e-mail you a link to directly upload your .story file for one of our support engineers to take a look.

Sounds great, Marina! We'll keep our eyes out for it!

I'm having trouble also. Video (mp4) looks lighter after publishing but looks the same in preview. I've made sure there is no compression by selecting 'none' in the video options and increasing video quality to 9 in the publish settings. This seems to have started this week or last.

Looks like it could be an issue with the Slide Master. When I sample the rbg value from the video it is 4, 2, 103. So I made a slide master to match but when I apply the master to the slide it the color changes to 5,3,104. Or not...

I just sampled a screen shot of the published slide and the background is correct but the video has changed from when I sample it in the SL app.

I have latest version of 360 and tested on Chrome and Firefox.

Hi John,

Thanks for sharing those images, and great call to also open a support case. I see my teammate, Chino, has replied with some next steps. 

Keep digging away with him, and I'll follow along as the case progresses!

Hello!  I'm having the same issue as the folks above (video elements change color when imported into SL 360) and wondered if there has been any resolution or if I should open a case as well.

Thank you!

Hi Jackie,

I'm sorry to hear you're running into the same issue! I've opened a support case on your behalf, and if you can share the video with us, we'd be happy to test it ourselves. Feel free to upload it your unique private link below:

• Share your video with us.

One of our support engineers will take a look and get back to you as soon as possible!

Thanks Ren!  I've added the video to the case you opened for me.

Appreciate your help!

Jackie

Hello,

I too have been having a similar issue. I’ve imported several videos exported from Vyond, cropped in Storyline 360 with the same matching solid background color as a single image file they are placed in front of on each slide used throughout my course. After I publish and preview, the background of the videos look slightly lighter but noticeably different than the background of the image they are placed in front off on those slides. My intent was to match the backgrounds so they blend and look seem less. Any ideas?

Thanks

Hi D,

Thanks so much for reaching out, and a good call to start a support case! I see my teammate, Jose, has confirmed the issue you see is a bug that we've recorded where some high definition monitors show a color shift in published outputs.

We'll be sure to reach out when a fix is in place!