video controls not working in Articulate Online

Hi everyone,

We have just pushed an update that should fix the following issue:

Clicking on Seekbar restarts Video when published with Storyline 360 and uploaded to Articulate Online

No republishing should be needed and any affected courses should now be corrected.

Please feel free to take a look at your courses in Articulate Online and let me know if you're seeing any issue with the video restarting when using the seekbar. 

Hi Guys,

I've just published a range of courses with similar issues shown above...
I have tried multiple work-around's (Video control enabled/disabled, seekbar enabled, open in new window, allow seek etc...) but all still restart the video when you try to move forward or backwards...

I really need to get this working as the video's are quite long (Some over an hour) and our client want the option to move around the video...

I am using Storyline 3 with the most recent update, publishing to LMS using HTLM5 with Flash fallback.

I noticed in the last post by Leslie the issue was deemed fixed but I am still having problems 9 months later.

Any help or guidance would be greatly appreciated.

Kind Regards,

Niall

Hi there, Niall!

The issue where clicking on the seekbar restarts the video when uploaded to Articulate Online is still open in Storyline 3. As soon as we have a fix in place, we'll let you know!

In the meantime, we're happy to have a look at your project to see what approaches we can offer. If you're able to share the .story file, please use this private upload link. 

Thanks Katie,

Just submitted a storyline file there using the link you have provided.

Thank you for your assistance!

Hi everyone,

There is a solution for this issue??? the video controls bar is not working to move around the video, only works for pause o resume (rise and storyline 360). Seekbar player does not work either.

I really need it work!! my client is upset!!

Thanks in advance

Hi Patricio,

I'm sorry to hear you're running into this issue! Since you're using Storyline 360, it sounds like your issue may be different from what other users are experiencing in this discussion.

We have a separate issue in Storyline 360 Update 37, where the user is unable to scrub the built-in video controls and are actively working on a fix for that. We'll be sure to jump in here when we have any news to share!

Hello, Patricio!

A hotfix for Storyline 360 is ready, and it addresses the issue where learners couldn't click or drag the seekbar on the built-in video controls! 

You can explore the release notes here, and download the latest update with these steps. Thanks for helping us make this improvement!

Thank you guys!!

Hi Stephanie!

We did release the fix for this issue in Storyline 360. We are currently on Storyline 360 Update 39 (Build 3.39.22088.0). 

If you are still seeing this snag, it's best to connect with our Support Engineers for in-depth troubleshooting. 

• Use this link to connect with a Support Engineer!

Hi there, 

I'm still experiencing this issue when I publish a Review 360 version of my module. I've read through all of the above posts and I'm experiencing the same thing. When clicking or dragging on the seekbar or video controls it restarts the video.

Any workaround to this?