I am trying to find out what the video encoding parameters are for Storyline 360. We've noticed that Storyline is a little particular. Sometimes files that appear to be encoded exactly the same way as previous ones we've used will not allow us to turn Automatic compression off - the option is grayed out. When that happens we have to run the video through Handbrake to get the setting to work - a time-consuming extra step. We are playing with encoding settings to try to figure it out but any light you can shine would be appreciated. Also, is Storyline able to accept video files using h.265 encoding yet?

Hello all, Has there been an update on this? I tried Doug's workaround but it still enabled compression upon pasting the scene back into the original storyline file. My workaround was actually to re-encode the file with a new name, as it seemed to recognize the original video file and applied automatic compressed by default, without me being able to change it. For reference my video file is a 5.5s 4.5MB MP4 file encoded in H264 at 20mbps. Used AME. A note, even if I renamed the original file (v1.1) in file explorer to 'v1.2' or 'v1.3' it still seemed to force the automatic compressed. Only a brand new file solved it, using the name v1.3.

Hi Laura! Turning off video compression is only available for MP4 videos created with baseline, main, or high profiles. All other video files will be compressed when published. If the "None" compression setting isn't working correctly on one of your video files, please send it to our Support team here! They can take a closer look and give you more insight into the encoding process.

Hi! I tried to attach one of the mp4 files but they are too big for our email system. Do you have a place where I can upload a file? The mp4s are created with standard encoding but will not allow us to select to turn off automatic compression when pulled into Storyline 360. I've attached screen shots of the settings in Premiere that we've used for years. In the past, we were able to turn off compression but something changed about 6 months ago that won't allow it. Please let us know if we should set something differently in Premiere. Thanks! Laura [AAFP

Hi, Laura. Thanks for your follow-up! It looks like you may have replied via email in which the screenshots did not come through. Have no fear, as you can share the .MP4 file along with the setting information with our Support Engineers via this private upload link: http://www.articulatecase.com/ Be sure to share the case number in this discussion so we can follow along to share any additional insight here!

I don't see a case number in this thread. I'll include the URL instead.

Video Encoding for Storyline 360 | Articulate

LeslieMcKerchie
Staff
6 years ago
Hi Alex,

Thanks for reaching out and sharing your findings and troubleshooting.

We do have an open issue specific to the compression field becoming disabled when replacing a video, so I've added this conversation to the report.

I wanted to share some information on how we define bugs and how we tackle them when they occur.
DougCooper-1cd0
Community Member
6 years ago
Any update on when the compression field becoming disabled when replacing a video will be resolved?
KatieRiggio
Staff
6 years ago
Welcome, Doug!

No news yet, but I promise we'll share all updates once we have them in this discussion. You're in the right place to stay up to date on any new information, and here's an inside look at how we tackle bugs when they're reported!
- DougCooper-1cd0
  Community Member
  6 years ago
  Thank you for the update. I figured out a work around by copying the current module into a new one. Deleted the video and inserted the MP4 into the copied slide. The compression field was not disabled, then copied that and pasted it into the original module with no issues.
  
  Will do that process until the replacing a video option is fixed.
RenGomez
Staff
6 years ago
Hi Dan,

Thanks for sharing your workaround as it may help others who come across this discussion.

No updates yet, but you're now subscribed to this conversation and we'll notify you of any updates as soon as they happen!
WoutVerhoeven-5
Community Member
6 years ago
Hi all,

Is there an update on the disabled compression button when replacing video files?

I publish my videos in the same size as my Story size before I import them into SL. The loss in quality is significant.

thanks in advance!

Kind regards,
Wout
KatieRiggio
Staff
6 years ago
Greetings, Wout!

No update as of yet, but our team still has eyes on this behavior. I'm going to add your experience to our report. If anything changes, we'll let you know!

In the meantime, we're happy to have a closer look at the quality. If you're able to share the .story file, please use this private upload link. We'll delete it after troubleshooting!
MarkMarino
Community Member
5 years ago
I ran into this SL bug today... tried up update an MP4 video with exact settings as the MP4 it was replacing and SL decided to disable the Compression: None option. This is a long-standing and really annoying bug that I can remember running into since at least SL2 days.

The only way I could get around it was this:

delete existing MP4 videos from the Storyline project

save the Storyline project under a new name

close Storyline

rename the video files to something different than the names they were before

reopen Storyline

add the videos again and voila! the video compression dropdown is magically available again

fix timing/actions/layering and anything else that got messed up by deleting the videos

crack a cold one (optional)

Usually there is some way to slap Storyline back in to recognizing that the MP4 file is one of the profiles that allow compression to be turned off, but it's still a long-standing bug that needs to be squashed.

Add me to the list of people who wants to see this fixed, please!
LaurenDuvall
Staff
5 years ago
Hi there Mark!

Thanks for giving us a detailed step by step with a courteous suggestion! :) I'll add your comments to our active bug report. By posting in this discussion, you're now subscribed and will be notified when we return with an update!

I appreciate you taking the time to share this with us!
JohnMorgan-c50c
Former Staff
2 years ago
Hello everyone!

Good news! Today, we just released Storyline 360 Update 75 (Build 3.75.30269.0) which includes a fix for the bug where the compression field gets disabled when replacing a video.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you have additional questions, don't hesitate to reach out in this discussion or in a support case.