Forum Discussion
Video Freezing only in LMS
Hello!
I'm having a problem where a video I created in another program and imported to Articulate Storyline is freezing at the same point in my LMS. It plays fine when I preview it in Articulate ...
Hi Training2 Team 2,
Thanks so much for reaching out! So sorry to hear your video is freezing up on your end.
I'd first recommend trying to re-encode your video using a free tool called Handbrake. You can download Handbrake here. And here's a helpful video on how to re-encode videos using the tool
Since this is a longer video, can you try splitting the original video into smaller videos to see if the issue is related to its length?
If you are still running into this issue, we'd be happy to have our Support Engineers take a closer look within a support case.
I hope this helps!
