Forum Discussion
Video Issue in Review
Hi,
In the past there have been quite a few discussions published about Storyline compressing video. Within those discussions someone normally points out that the workaround is to replace the videos in the output folder under the location story_content. I've actually used this workaround a handful of times and with no problems.
Now that I'm using Articulate 360 I would like to leverage the capabilities of Review. However, I noticed in a recent project that the videos in the course would play without audio. I did replace the video files in the output folder everything worked as expected when the story.html file is launched. This leads me to believe it's a compression issue.
After a bit of searching on the community I didn't see any related posts. If you, or someone you know, could be of help I would appreciate it.
Hi, Derek!
Storyline includes a feature affectionately nicknamed Don't Touch My Video, which allows course authors to specify that their videos shouldn't be compressed upon publish. If you enable that feature, Storyline will publish your videos as-is, without any attempt at optimization. Click here for instructions on turning video compression off.
If your videos continue to publish without audio, we want to help with that! Can you share one or two of your source videos with us? Click here if you'd prefer to do that privately.
Thanks for using Articulate 360!
Thanks for the info, Justin. I will give this a shot and let you know how it goes. Thanks again!
Justin - just dropping in to let you know that turning off the video compression worked. I was able to get my course to run in Review. Thanks!
That's outstanding news, Derek. Thanks for the follow-up!
I'd still be curious to troubleshoot why Storyline is breaking your audio when compression is enabled, if you feel like sharing the .mp4 file with us.
Thanks again!
In case anyone comes across this discussion with a similar issue, I wanted to pop into this discussion and share that we just released an option to manually upload Storyline 360 courses to Review 360 when publishing directly from Storyline 360! This will benefit authors in so many ways, but definitely, those who run into firewall snags where you might be blocked from publishing directly to Review 360, or maybe you are interested in customizing the published output first!
To get your hands on this new feature, make sure to update Storyline 360 in your Articulate 360 desktop app!
