Forum Discussion

KelseyDavid's avatar
KelseyDavid
Community Member
4 years ago

Video (mp4) Blank When Launching Published Course

Hi there! Can anyone share experience with why a video (mp4) imbedded into an Articulate Storyline course would just show a blank white screen when launched via the LMS? 

Thank you so much!

storyline 360
  • KatieRiggio's avatar
    KatieRiggio
    Staff
    4 years ago

    Thanks for writing in, Kelsey! 

    Usually, a blank screen displays for embedded website videos or web objects when they use http—and it's easy to fix! Just re-embed the website video or web object using https. More details in this article.

    Other potential causes may be linked to the browser, antivirus program, or internet speed.

    If you need more support along the way, let us know! 😀

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