Video Poster Frame is incorrect

Hi Chris,

Thanks for popping in to share all the details of what you are experiencing with your video files in Storyline 3.

I've not seen this behavior before, but it does sound like the editing process is complex.

You can set a poster frame for your video:

Use this option to assign a placeholder image to your video. When prompted, browse to the image you want to use.

This is especially useful if you've configured your video to play only when learners click it. The poster frame will be visible to learners until they click it to play the video.

If you change your mind and want to remove the poster frame, right-click the video again, and select Remove Poster Frame.

With your permission, I'd like you to share a video file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete. This will help us do some comparison testing and determine if this is an issue we need to further investigate.