Forum Discussion
Video Size Limitations in Rise
Hello all!
I have a MP4 video I'm trying to load to Rise and it just says "processing", but nothing happens. The video size is 219,361KB. Any suggestions? Thanks!
48 Replies
Hi,
Brilliant, that is good to know, as I am creating an on boarding course and requires a number of videos. I would like to keep the videos HD so the file size of each video is fairly large.
I am having trouble uploading one video, help would be great thank you.
Sure thing, Sean! If you don't mind sharing the video file with us, please send it to our team by clicking here. We'll test it on our side and let you know what we find!
Does file-size/ bitrate matter (except from uploading time) in terms of how fast the course will load? Or are videos re-encoded anyway on the server-side?
Hi Stefan,
Great question! The video file size and bitrate do not matter, as long as the file is less than the maximum size of 5GB.
Rise 360 re-encodes videos when you upload them. Rise also compresses videos so they have smaller file sizes while maintaining quality, converting videos to H.264 video and AAC audio in MP4 containers.
When a learner takes a course, their experience playing the video is dependent on their connection. The video does not load for the learner until they press the play button.
Let me know if that answers your question!
That answers my question perfectly. Thank you.
I'm getting the eternal processing video message followed by "there was an error" with 150mb mp4 video files. Any workaround?
Hello, Walter! I'm sorry to hear you're having trouble uploading a video. Have you tried deleting the video block, then logging out of Rise? If you still cannot upload the video after logging back in, we'd want to take a closer look.
You can share a copy of your video file privately with our Support engineers by clicking here.
Hello again, after a little over an hour it went through.
Thanks for the update, Walter. Please let us know if you run into any more trouble!
Alyssa, I'm also having this issue with videos not processing. I had one that went for two days and didn't finish (99 mb). I deleted the block and replaced it this morning, and its been going for over an hour at the "processing" remark. My internet speed is quite high (230mb+) so I know its not my connection. I've checked the video for problems as well and didnt find any. Any advice you have would be most appreciated!
I am also having this issue consistently with files that are less than 10mb in size. I have a network with 86mbs upload speeds so I am a bit perplexed by this. Sometimes it helps to exit Rise and try again but not always.
Hello Donald and Concetta! I'm sorry to hear you're both having trouble uploading video files to Rise 360.
The process should never take more than a few minutes, so there's no need to let it process for hours. If you notice a lag in processing, first try logging out and logging back into Rise 360. Switching to a different web browser may also do the trick.
If that doesn't work, we're here to lend a hand! Just share your video file with us in a case, and we'll test it from our side.
Hi there, just an FYI - i had the same problem with a 10mb mp4 using Chrome. But I just tried using IE Edge and it worked in 10 seconds, Not sure if there's an issue with Chrome.
