Forum Discussion
Video Size Limitations in Rise
Hello all!
I have a MP4 video I'm trying to load to Rise and it just says "processing", but nothing happens. The video size is 219,361KB. Any suggestions? Thanks!
48 Replies
Hi Adriane!
The maximum file size for each video in Rise 360 is 5 GB, and your video is well under that limit. Are you using Google Chrome, Firefox, Microsoft Edge, or Safari to author your course?
If you're already using one of those supported browsers and you're still getting stuck, send your video file to us by clicking here. We'll help you get this sorted out!
Hi! I have the similar question. I upload a video (357 MB) to the Rise course, everything goes fine (both uploading and processing), but afterwards the video remains the same default one and doesn't change in Chrome and IE. Attached the prtsc.
Hi there, Mary. Is this still happening for you? I did some testing on my end, but the video file displayed as I expected. We'd love to have a closer look at what's happening when you change the video file.
I too, had this issue today. A very slow load of a video under the limits. Any tips for getting it to load and process faster?
The "Processing" part of loading videos is S - L - O - W. I thought my files were choking but my 34m file finally finished after 20 min. Same with all my videos so far..... frustrating!
Hello, Debra and Brent. I'm sorry for the slow loading of your videos. We had some performance issues yesterday that we are still monitoring. Details can be found on our status page. We'll keep you updated there!
thank you for the information
Hi there,
I'm also having the same issue, using Chrome. My video is just 2 GB. Can you please help?
Many thanks,
Hi Rix 81! Are you having trouble uploading your video file to Rise 360? We'd love to help.
Send us your video file privately by clicking here, and we'll test it on our side!
Videos take sooo long to upload to Rise. Anything on the roadmap to make this better someday?
Hi there, Annie. We're working on improving performance when adding your media to Rise 360 courses. If you're getting slowed down, though, we'd love to help. Feel free to work with us, and we can confirm whether what you're experiencing is expected.
Is there a maximum number of videos you can have in a Rise course? For example 10 videos (which are roughly 500 mbs each)
Hey Sean,
There's no limit to the number of videos you can add to your Rise 360 course. Let us know if you're having trouble with video uploads, and we'll lend a hand!
