Forum Discussion
Videos are not playing in Articulate Review
My videos play fine when I publish them in Articulate Storyline but when I publish in Articulate Review the videos do not play and stay on the opening screen of the video. This is happening with all of my videos and no just one. These videos are MP4s.
25 Replies
Hi Neil, sorry you're hitting that roadblock! Does this happen in any web browser?
I'd be interested to take a look at your Review link, as well as the original .story file. Would you mind sharing those here?
Didn't try another browser but it has been resolved. It must have been something on the Articulate Review site because it works now.
Thanks,
Neil
Thanks for the update, Neil! I'm glad it's working again. 😀
I have the same problem. Put the .mp4 file in the course to open in new window. Does not work in Review 360 - client cannot view the file. We are using Internet Explorer 11. Any advice please?
Hello, Roline!
When you view a course with a MP4 video set to open in a new browser window in Internet Explorer, you might see a message that says "Do you want to open or save the video?"
For example, open this Review 360 link in Internet Explorer, and click on the video. Do you see the same error I've shown in the screenshot above?
Seems to be a browser issue now. This happens to me with Chrome, but they play fine in Edge.
Hello Jen,
Thanks for reaching out! It sounds like you're getting the message, "Do you want to open or save the video?" in Chrome but not in Edge, is that right?
I tested Alyssa's Review 360 URL in Chrome 84 with these settings enabled:
When clicking on the MP4 video, it opens in a new browser window without any messages. Check out this quick video of the test.
What version of Chrome are you using? Also, could you share a screenshot of your download settings? Here's how to find this area.
No, I'm having the issue that the OP is having, not Roline. Roline was trying to open in a new browser window, which apparently prompts the open/save dialog. I'm not trying to open in a new window, nor do I believe is the OP, so no open/save dialog. We just want the video to play normally in the current Review window.
I'm using Version 84.0.4147.105 (Official Build) (64-bit).
Good morning, Jen!
Thank you for those extra clues. To help us find the culprit, could you let me know:
- What happens if you clear out Chrome's cache, or try Incognito mode? This will ensure that your device has the latest course content and that your browser isn't accessing outdated or invalid files.
- If neither helps, are you comfortable with sharing a sample Review 360 link with me? Simply send it through this private link. I'll see how it looks in that version of Chrome and share our next steps from there!
It's a brand new course that I'd just published for the first time and never watched before, so couldn't have cached anything. Went ahead and tried both clearing cache and playing in incognito anyway, same issue.
Honestly this is the first time I've had to develop in Storyline since maybe 2018...we've been using Rise since then. I just advised my SMEs to use Edge browser instead during the review process since it works fine. Unfortunately I can't share a sample due to privacy laws (this is pharma content). Sorry, I know that's totally not helpful for you guys to pinpoint any potential problems on your end.
Hi Jen!
Have you tried publishing the course for the web to see if the audio plays outside of Review 360?
Also, which version of Storyline are you using? I don't see any recent reports in our recent update for Storyline 360. We are currently on Storyline 360 Update 42 (Build 3.42.22691.0).
We're happy to troubleshoot this with you!
I am having a similar problem. I have one slide with links to 6 short videos, each on a separate layer. Now when user clicks the link, they are directed to the correct video but only the title screen shows (even though the bar indicates the video is playing) and the audio is always that of the same single video. (i.e., they click the "contractor" link and see the initial shot of the "contractor" video, but they hear the audio from the "farmer" video. Always the "farmer" audio regardless of which video is showing.) Earlier versions of the course worked fine--the videos played correctly. i cleared my cache. We use Chrome. I am using SL v3.44.23192.0 Thanks
Hi Kristin!
I'm happy to help! I wonder if a quick setting change in the Layer Properties will do the trick.
Are the layers set to "Hide all other layers" and/or "Pause timeline on base layer?" If not, I'd make sure both the layers use these settings.
If that doesn't do the trick, I'm happy to take a look at the project. You can share it in this discussion or upload it to us by using this secure upload link. We'll take a look and reply with our findings!
Thanks, Lauren! That is how I had the layers set. I am uploading the file using the link you indicated.
