Forum Discussion

CarmenWaters's avatar
CarmenWaters
Community Member
6 months ago

Videos Freezing or Not Playing After Latest Storyline 360 Update

Hi everyone, I'm running into an issue where videos in my Storyline 360 course are freezing or not playing at all on certain slides. These same videos were working fine in earlier versions, but now...
storyline 360
RonPrice's avatar
RonPrice
Partner
6 months ago

Can you share one of the slides that is having the issue or a screenshot of the trigger panel?

  • anu's avatar
    anu
    Community Member
    3 months ago

    Facing same issue, i don't know what is wrong. Some slide audio is not coming, some slide's video is not playing, trigger are fine. Please help me, i am in a deadline and could not figure out what is happening

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      3 months ago

      Hi anu​!

      I'm sorry to hear that audio and video from your Storyline course is not playing back as expected!

      It's tricky to tell what could be causing the issue, just from the screenshot alone. I've opened a support case on your behalf and sent you a link you can use to share a copy of your .story file privately. I've also escalated your case to our support engineers who will be happy to troubleshoot this with you!

      In the meantime, can you share if this behavior occurs across all Storyline projects with audio/video, or is it specific to one file?

      Looking forward to hearing from you!