I am working on a course with lots of videos. Originally they were really blurry and so I've been having to use the work around I learned here. //www.screenr.com/NTHH I published the course last week and the work around worked fine. Today I realized that some of the videos were not blurry because of SL, but because of the video themselves. Fixed the videos. Republished. Renamed the video files so I could replace them in the output file. Replaced them just like i did before. Now when I open the output file (both web and LMS output) the videos do not play. They show up in preview mode, but not in the published version , HELP!!!

So it seems that this is an on-going issues that has yet to be resolved. I am working with Storyline 3 and have the same problem; videos not automatically playing. I have tried every trick and tip mentioned previously and none of them work (moving it one second into the timeline, publishing as Flash with HTML backup, even adding a .25 second automatically moving forward slide BEFORE the video slide...). WHAT is the issue and what is the resolution for it? And, before I am asked, no, I cannot provide a copy of what I am working on as I work in aviation and this is confidential information/training we are developing for an OEM. If all fails, like others, I will just have to move into Captivate or PowerPoint.

Thanks - I think the current issue all depends on whether the user has clicked on an interface item in the course at least once after the course launches and before the video is supposed to play. If the user hasn't clicked on anything, the video will not play until they do. This is probably because of Chrome's new rules about not letting media autoplay without user interaction. There is supposed to be a play button that automatically displays at the beginning of the module that prevents this issue (by giving the user something to click on), but my guess is that it isn't displaying like it should be. So, my workaround in the meantime is to always include a "begin" button or some other interaction before a video plays, and to never use the "Always resume" option if there is a video in a course.

Sorry not a fix... but same here my perfectly working storyline projects are no longer playing audio or video as of this morning 9:30 am EST . It plays audio and video when I am in Preview but on publishing it does not work at all.

Hi Michelle, When you said you're opening the web and LMS version and viewing the "preview" mode - I'm not sure what you're describing. The preview option is within a .story file, and if you're testing the audio/video you'll want to publish a file and load it into the intended environment to fully test it. Testing it locally could cause you to encounter local security restrictions, and cause your content to fail. Namrata, Since you mentioned no longer being able to play your audio or videos as of a specific time, it seems like a new development that it would first be good to check that you: Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate). Avoid using special characters, accents orsymbols in your file names. Next, I'd conduct a repair of Storyline to see if the odd behavior is solved.

I believe I have solved the problem. It was the encoding of the M4. I got a different avi to MP4 encoder and whatever program it used is more friendly to Storyline. So, I reconverted my files and followed the workaround again. It works.

Videos not playing in published course. HELP!!

LeslieMcKerchie
Staff
5 years ago
So glad to hear that you were able to get this corrected. I appreciate the update, Heather.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
JessicaKruger
Community Member
5 years ago
I am having the same video issues as described above.

Some video will play and others will not play. This is happening in both IE and Chrome. I have tried many of the suggestions above including the addition of a play button, redownloading the video/clip from youtube and re-uploading. I am using storyline 3. Are you able to help please? I am happy to share content if that helps. Thanks
LaurenConnelly
Staff
5 years ago
Hello Jessica!

Yes, we are happy to help! Would you mind uploading your course to us so we can take a look at what you're seeing on your end? Here's a secure upload link.

We'll let you know when we receive and then share further troubleshooting steps!
TristanR
Community Member
5 years ago
Hi,

I am also having this issue. Certain videos, mostly larger and longer videos, will not play in SCORM packages on our LMS. Unfortunately, it also applies to previous courses with videos that were working fine until a week or so ago. I've tried three browsers, and all of the suggestions in this thread with no success.

Can anyone shed any light on these recent changes? Has to be browser related, surely?

Thanks,

Tristan
KatieRiggio
Staff
5 years ago
Hi Tristan,

So sorry to hear about the video trouble. I'm happy to help find a fix!

Tell me a bit more about the videos — were they added from a file, website, web object? Also, what version of Storyline are you using?

Feel free to also connect with our Support Engineers for fast help. They can test the content in SCORM Cloud, an industry-standard LMS testing tool, to see how the videos work there:

Start A Case
AnnPestorious
Community Member
4 years ago
Any updates on this? I am having video issues in Chrome. Video work fine in IE.
LaurenConnelly
Staff
4 years ago
Hello Ann!

We're happy to help! It looks like there are a variety of setups that can cause this issue in a course. I'd recommend reaching out to our Support Engineers so that we can take a look at the course you've created and troubleshoot from there. We'll let you know as soon as we see you've submitted a case.

Don't hesitate to bookmark this link and connect with a support engineer if you want to reach our team directly!
AnnaDavydovaDav
Community Member
4 years ago
I am experiencing the same issue right now :(
- LaurenConnelly
  Staff
  4 years ago
  Hello Anna!
  
  We're happy to help! Would you mind sharing more details as to exactly what you're running into? Is it specifically an issue with autoplay in Chrome? If so, is the course on a Learning Management System or website?
  
  If you can share a screen recording of the issue, that would help us get started!
  - AstutisArtic013
    Community Member
    4 years ago
    Same issue here. Got a video set to play automatically on the opening slide. It works in Articulate Review, but not when uploading it to our LMS (Absorb) as either SCORM 2004 or SCORM 1.2. Have tested in both Chrome and Firefox.
    
    The video just stays on a static image of the opening shot.
ChadHenderson-8
Community Member
2 years ago
Has there been any recent updates on this "Videos not playing in published content" thread? I am experiencing the same as most comments above. Fine in preview, but video does not play (although timeline does start), "Next" plays video, switch to AVI has no impact on symptom, staggering timeline object by 1 second has no impact, etc.
VideoTest2.story4.1 MB
JohnMorgan-c50c
Former Staff
2 years ago
Hi Chad,

I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.

Thanks for reaching out!