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OrvinCastanha's avatar
OrvinCastanha
Community Member
6 days ago

Assessment Completion Issue on Android Mobile Device

I have an assessment with 25 questions. The assessment is marked as "completed" on the desktop using our in-house LMS, but it shows as "incomplete" on the mobile device (Redmi Note9 Pro Max - Android 10 - Chrome 128) even after passing the assessment.

  • Hello OrvinCastanha,

    Thanks for reaching out!

    It looks like your course works properly when accessed using a desktop computer. As a troubleshooting step, please test your course by doing the following to isolate if the behavior you're experiencing is LMS-related:

    1. Upload your course to SCORM Cloud
    2. Test using both iOS and Android devices that are up-to-date

    If you can replicate the behavior in SCORM Cloud, please share a copy of your project file here or in private by opening a support case for testing. We'll delete it when we're done!