Hi there, so I've encountered a problem with getting videos on layers to replay once the layers have been shown. Basically I have a slide where the base layer is essentially a "home" layer. On the base layer there are 2 hotspots. Each Hotspot triggers an "opening" layer with video, which automatically advances to another layer containing more info. On the more info layer, there is a "Back" button which triggers a "Closing" layer with another video, which then hides the layer when complete to take the user back to the base layer, in order to choose another option/hotspot. Everything works perfectly the first time a hotspot is selected, but once back on the base layer, the "opening" layer videos won't play and are just stuck at the first frame. Videos are mp4, encoded in h.264, and are locally stored. Some of the "opening" layer videos are the same file but edited/trimmed using the built in Articulate video editor. I've tried: 1.Setting all layers to "Reset to Initial State" when revisiting 2. Using a "Jump to Slide" trigger instead of "Hide Layer" trigger to get users back to base layer (While slide was set to "Reset to Initial State" in slide properties) 3.Using "Hide Layer" triggers when "media completes" I just don't know what else to try to get this working. I've built a mockup slide using a different mp4 video and the same problem persists. Any help on this would be greatly appreciated! Here's the mock up slide:

I'm interested to hear whether there was a resolution to this issue? It sounds similar to something I'm experiencing and I'm looking for info to help me solve the problem.

Hi Dominic, I think I got this to work the way you want, if I understand your description correctly. I based it off this method and this thread.

Hi Ashley, thanks for helping work towards a solution to this problem! I just loaded up the story file you sent over, but unfortunately it had the same problem I encountered. After clicking through to the "horses" layers, clicking "back, and getting back to the base layer, if I click the "horses" hotspot again, the "opening" video does not play automatically, it's frozen on the first frame. Was this working for you on your computer?

Hi Dominic, I think I misunderstood your set up - and thought it was the "closing" layer that wasn't replaying. I see what you're referring to in regards to the "horses opening" layer not play the video again - which is odd as the "horses closing" layer replays and time. I essentially reset it up based on the "closing" layer as the opening and it worked normally again - this version is now attached. I know you created this just as a sample file, but it makes me wonder if something is off in terms of the file creation - can you confirm you're working on files as described here.

Screen Capture Ashley, thanks for your continued help with this issue! I can confirm that I am working with files saved locally and that meet file path/naming requirements. I first encountered the issue while working with another set of videos sent directly from our company's animator in the mp4 format recommended for use with Articulate, so it's not just happening these specific videos. I have simultaneously been working with a support tech who sent me a working story file, but had to keep the videos full length. I'm beginning to think this is an issue Articulate has when working with "trimmed" or edited video via the built in editor. The story you sent me replays the opening and closing intermittently. The opening layer would open like it should but now the closing layer will freeze/hang. Here is a screen capture I took to show you. It may just mean Articulate doesn't play well with multiple trimmed videos.

Videos on layers won't replay | Articulate

ChristiePollick
Community Member
9 years ago
Hi, Gary -- Your reply is appreciated, and I will go ahead and run some testing of your course via the SCORM Cloud and will let you know my findings shortly. Your patience is appreciated! :)
ChristiePollick
Community Member
9 years ago
Hi, Gary -- Yes, as you had indicated, I also experienced the same issue with the videos not replaying properly when I test them on the SCORM Cloud as you can see if you click here. I would like to set you up in a case so that our Support Engineers are able to do some more in-depth investigation of what may be contributing to this issue. You will be receiving a case confirmation via email shortly, and we'll be sure to follow along with their progress! :)
ChristiePollick
Community Member
9 years ago
And just to confirm, Gary, your case #00816273 has been received in our system. A member of our Support team will be with you as soon as possible!
Maryannville
Community Member
9 years ago
This is also happening to me. Has this ever been resolved? I am still searching for more up to date posts...
AshleyT-Pollard
Staff
9 years ago
Hi Mary Ann,

I took at the latest post which was with Gary and it seems our team wasn't able to replicate the issues when using Storyline 2 Update 9 (we're now on Update 10). Do you know what update you're on? Can you share a bit more detail and information about your set up and the issue you're running into?
- Maryannville
  Community Member
  9 years ago
  I am actually on update 6. We did find a work around by incorporating a
  SILENCE.MP3 into the layer. This is the code I used. I will have to look
  into getting the most recent SL software update!
Maryannville
Community Member
9 years ago
I have update 6. We are a little behind apparently. Here is the screenshot of what I did to make it work this afternoon.
AshleyT-Pollard
Staff
9 years ago
Ah, definitely let us know if you can get on the latest update - and if the problem still continues! Thanks for the follow up.
ChrisDorna
Community Member
9 years ago
I have also a problem with not replaying (or be able to restart) video's on a layer. I am working in a project that originally was created in SL1 (as far as I remember no probelems with the video on the layers) and now I am on the latest version of SL2.

There is a strange thing in the behavior. On the slide are four layers with video. Two of the contain a small (size) video, that can restart with a button on the base layer. The two othe videolayers contain larger video's and do not replay when the layer is showed again (from a button on the base layer).
MarkShepherd-0f
Community Member
9 years ago
Hi everyone:

The timing of these article responses is apt, as I am currently working on a video-oriented slide for a new project that might also have this problem occur, as I've also occasionally run into this now and again over the past year in Storyline 2!

Typically my Storyline 2 solutions are workarounds:

1. Place the Video I need to control on the Base Layer, and NOT on subsequent Slide Layers.

OR:

2. If I need to use control gates to move on, I place the gate triggers and details (IE: Hotspots, for example, or Buttons, or other state/tracking details) on ONE Slide, and the Video on a SEPARATE Slide.

Hope this helps!

-Mark

PS: I will investigate seeing how this works in Storyline 360 this weekend and will post my results next week. ;)
AlyssaGomez
Staff
9 years ago
Hi there Chris - it looks like Mark was able to offer a couple of solutions for you. If you'd like us to investigate further, feel free to attach your .story file here, and I'll be happy to take a look!