Forum Discussion
AlyssaGomez
2 years agoStaff
Hello, Dawn and Shanzel! It sounds like Chaedi's IT team made some adjustments to their security software to prevent it from blocking Rise 360 content on the Share link, but we don't have details on the exact steps that were followed.
If your viewers are running into a blank screen while viewing a Rise 360 Share link, a good first step is to ask them to switch to a different web browser or clear their browser cache.
If that doesn't help, please open a case with our team, and we'll do all we can to resolve the issue!