Forum Discussion

csarafin's avatar
csarafin
Community Member
8 months ago

weird problem with capital F

When I type a word that starts with a capital F, sometimes Rise automatically puts a long space before the next letter. I've tried typing it in fresh, copying content from a Word document, etc. Any i...
advice
rise 360
JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hello csarafin,

Thanks for reaching out!

I don't see other users reporting this issue, so I'd like to ask a few questions to clarify the behavior. 

  • Does the issue still occur after clearing your browser's cache?
  • Can you replicate the behavior using a different browser to access Rise 360?
  • Is your operating system and browsers up-to-date?

If clearing the cache or using other browsers doesn't fix the issue, please open a case with our support team here so we can have a support engineer check what's adding the tab to your text. 

csarafin's avatar
csarafin
Community Member
8 months ago

Thanks for following up. It seems to carry over some hidden formatting when I paste from Word. I have to completely delete that line of text and retype the word or phrase in Rise in order for the extra space to disappear.

  • KarlMuller's avatar
    KarlMuller
    Community Member
    8 months ago

    If you are using the Chrome/Edge browsers, in Rise right-click in the block where you want to paste the text coped from Word, and choose Paste as plain text. 

    That will strip out any Word formatting.