Forum Discussion

GingerSwart's avatar
6 months ago

Welcome to the New E-Learning Heroes!

Hello! I’m Ginger Swart, a Community Manager here at Articulate, and I’m thrilled to welcome you to our new E-Learning Heroes Community! Please check out this article to watch a walkthrough video of our site and our FAQ article for more information. 

The work to move to our new site started over a year ago. To prepare for this, we have migrated over 1.5 million community members, 2100+ articles, 970+ examples and downloads, and more discussion posts than I can count! We had a beta period with our Super Heroes, and we appreciate all of the feedback we received from them. But with that much content, we anticipate there will be some hiccups, so please use this discussion to let us know about any issues you find and any feedback you want to share with us.

I hope you’ll love the new community as much as I do!

  • Any idea when links to E-learning Heroes in Google search results will start working again? Currently, those links tend to redirect me to the homepage with the error "Access Denied You do not have access to this area of the community or it doesn't exist"

    • JudyNollet's avatar
      JudyNollet
      Super Hero

      A few links to some of my old "Tips" posts gave me that error message. I found out from the staff that discussions that didn't have any activity within the last 3 years weren't transferred to this new site. Instead, they were archived. In other words, those old links will never work. 

      • BenoitDoidic172's avatar
        BenoitDoidic172
        Community Member

        Given that that there are quite a few Storyline bugs reported 3+ years ago that still haven't been addressed, it seems illogical to not let us view the discussion for workarounds and fixes. Oh well.

  • AuroraHeber's avatar
    AuroraHeber
    Community Member

    Seems like still some kinks to work out, but I am enjoying the new community so far. Appreciate any updates provided when those things are resolved. 

  • Articulate is surely a boon for all e-learning creators. Appreciate the way you kept yourself connected with millions of users. Hope it will go better and better over the time. one of my pain area in Storyline is:

    #The Timeline, needs to be more effective and easy to handle.

  • Hello,  We appreciate your feedback and patience as we work through some issues, please check out this post for more information. However, I do want to address some of the concerns that have been mentioned in this thread as well:

    • We have submitted a feature request for page numbers for replies instead of show more. I know this is a request our vendor has received from other customers so hopefully they will make this change.
    • I’ve been told that some changes are coming to the emails, but until our vendor implements them, I don’t know what options we’ll have for those. If you want to change your email notification settings, you can do that in My Settings > Follows & Notifications.
    • Our vendor is working on the posting errors. We hope to see a fix from them very soon.
    • The issue with not being able to have the number 3 in a post has been resolved. That was an issue with our spam filter.
    • I’ll add a feature request for the participating filter.
  • Help! I used the "downloads" section of the "old" e-learning heros constantly. Now I can't find anything, and the search function doesn't seem to help. Where are the handdrawn arrows, lines, checkmarks, and shapes that Tom K. posted a million years ago? Where are the sample storyboards? Where are the sample design documents?

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi LaurieGilmore-2!

      Sorry to hear you're having trouble finding your way around the new community!

      Templates and Downloads are now available under the Discover tab. Here's a quick Peek on how to locate those pages!

      Please let me know if you have any more questions!

  • Will_Findlay's avatar
    Will_Findlay
    Community Member

    How do I manage the email notifications?! I keep getting notified with all these "Thank you for posting this" messages because somehow I am subscribed to all the posts of examples people have posted. I never subscribed to these. It is so annoying. I tried to find the settings for notifications and I can't tell what to do because there are so many settings.  

    • JudyNollet's avatar
      JudyNollet
      Super Hero

      I agree; the list of possible settings is confusing. So I just use this setting: email notifications completely turned off.

  • MarcSanJose's avatar
    MarcSanJose
    Community Member

    Hi Ginger,
    I'm new to the community and impressed by Articulate's entire onboarding experience including the tour and many, many  live events.   Having just been through your community transition, you've done a great job in establishing a new site that is very active and built-out.  Kudos to you and your colleagues.

    In signing up, I came across a few minor bugs and a few minor ideas to improve things.  I am pointing them out here in case you want to make any changes:

    Bugs

    1) The email announcing my new badge for filling out my profile has a broken image

    2) I had to verify my email redundantly.  After clicking on the first verify link, I was taken to an identical second message to repeat the verify. It did work fine after the second click


    Ideas:

    3) The titles of webinar include "GoTo Webinar".  Maybe skip that part and use only the title relevant to the Articulate material, eg  use "Overview of AI Assistant..." instead of "GoTo Webinar - Overview of AI Assistant..."


    4) The community emails are plain vanilla text.  Maybe dress them up a bit with some of the friendly graphics found elsewhere, eg

     

    I think it's fair to label all my comments as nit-picking.  Generally, what you have provided is excellent.
    Thank you, Marc

     

    • GingerSwart's avatar
      GingerSwart
      Staff

      Hello MarcSanJose, Welcome and thank you for your kind words!! We really appreciate you letting us know about your experience so far.

      1. I believe we've fixed the issue with the missing badge images in emails. That won't fix emails that have already gone out, but I think we should be good from now on. 
      2. I'm not sure why you ended up with two email verification emails. We're looking into that.
      3. For our training webinars, we use a tool called GoTo Webinar. Unfortunately, we don't have a way of removing their name from the email headers like that. 
      4. Currently, we can't customize our emails coming out of the community. I've been told that feature is in the works, though. 

      I hope that helps! If you run into any other issues or have other feedback, please don't hesitate to let us know!