Forum Discussion
What happened to play media when media completes trigger functionality?
I need to update a very complicated story with a looping video using the above trigger and many layers. Even a 2020 David Anderson video says to use the above trigger to make this happen. The video is too short to use the layers to make it loop as they don't finish before the end of the video. I never expected functionality to be removed and therefore a simple update to a story to require major work.
Is this functionality still there or not?
Hello everyone! 🎉
I have some great news to share! We just released another update for Storyline 360. In Update 91, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- Videos didn’t loop when designed to do so
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hi Everyone!
I’m happy to share that in Storyline 360 (Build 3.86.32028.0), we fixed a bug that some of you were running into:
- Fixed: Video loop only happens once in Storyline 360 (Build 3.85.31840.0)
From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!
If you run into any issues, please don't hesitate to reach out to our Support team in a support case.
Hello, this bug has come back. In this new Build the video still only loops once.
Hello Luis!
Thank you for letting us know! I see that you've connected with our Support Engineers in a support case. We are looking into this bug, so hopefully, we'll have an update on a fix to share soon!
Glad it's working. I'll connect with our support team. Sorry you ran into this.
ok I installed 3.84.31722.0 and it works. So there is a bug in the newer version. VERY frustrating. Loss of a whole morning on an already bad day. Thanks for your help, Tom. Can you let your people know?
Hi Robin!
So sorry to hear you've run into this setback with the Triggers from your Storyline course! Glad to see Tom has been helping you out!
Our development team has this behavior logged as a software bug in Storyline 360 version 3.85.31840.0. Not to worry! I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. In the meantime, as a workaround, we suggest:
- Downgrading to version 3.84.31722.0 or earlier of Storyline 360 where this behavior cannot be observed.
Or
- Add 2 layers and place a copy of the video on each.
- On the base layer, add a trigger to show Layer1 when timeline starts on this slide.
- On Layer1, add a trigger to show Layer2 when media completes.
- On Layer2, add a trigger to show Layer1 when media completes.
Thank you for your patience. I'm sorry if this has been slowing you down!
This works for us! Also make sure your layers are set to hide all other layers otherwise this will not work.
I don't see your version n the options.
How do I do this?
It's possible there's a bug in a newer release. You can rollback to the version I have that is working.
So I am using a newer version than you? How can I get your version? I need this right away so I can plan tomorrow's class.
I am using v3.85.31840.0
I'm using v3.84.31647.O. v3.84.31647.O
If you look at Help>About Storyline you'll see the version.
You can try to clear your cache, maybe there's something in the browser hanging on to an older version???
If that doesn't work, I'll get someone from support to connect with you and see if they can figure out why your slide isn't working.
Does this help?
