Forum Discussion
When importing MP4, only video plays, no audio
I need to edit (cut out) sections of an MP4. When I open the file in Replay, only the video plays - I cannot see the audio waves or hear the audio. I have updated my Replay version. Please help!!
Hi Stephanie,
Yikes! Not seeing audio waves or hearing your audio is definitely not expected after importing an MP4 into Replay 360! I’m happy to get to the bottom of this with you! I have a few follow-up questions so I can understand what you are experiencing a little better.
- Were you losing the audio in both the older version and the newest version of Replay or just the newest version?
- Is this the only MP4 that is missing the audio?
- Are you importing the file from a shared drive? If so, I would recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.
I’ve attached a Replay file that I created. The MP4 was imported with video and audio. Do you mind opening it in Replay 360 on your end to see if you notice the same behavior?
Thanks for reaching out and I look forward to your response!