Forum Discussion
When importing MP4, only video plays, no audio
I need to edit (cut out) sections of an MP4. When I open the file in Replay, only the video plays - I cannot see the audio waves or hear the audio. I have updated my Replay version. Please help!!
Hi Isabella,
I'm happy to chime in! It seems you're already working on your local drive, C: and I appreciate the troubleshooting you've already done. Regarding John's file you may double-click it in Windows File Explorer so it will open in Replay 360.
Can you also try these steps, which involve other items on top of a simple reinstallation of Replay 360? We'd be glad to investigate further if the problem persists. Please open a support case with us so we can dig deeper into the issue.
Thanks for your patience!