Forum Discussion

StephanieNorton's avatar
StephanieNorton
Community Member
3 years ago

When importing MP4, only video plays, no audio

I need to edit (cut out) sections of an MP4. When I open the file in Replay, only the video plays - I cannot see the audio waves or hear the audio. I have updated my Replay version. Please help!!
Replay 360
storyline 360
Studio 360
TomGriffin-34da's avatar
TomGriffin-34da
Community Member
2 years ago

Is there an update on this please? I've had the same problem with audio today - first I tried to record my screen in Replay but the audio didn't record, just the video. So I did the screen recording in Microsoft Stream which recorded the audio fine, I then imported the downloaded mp4 of the Stream recording and uploaded to my Replay file to edit but the same thing happened - the video came through but no audio. 

NB: I can see the audio track there as I can see the 'waves' but it doesn't play the audio.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Tom, 

    Sorry to hear that you ran into this snag. 

    We aren't tracking any issues in Replay 360 that causes the audio to disappear so there's a chance that the behavior you're experiencing is either file or installation specific. 

    I'd like to test your project file to confirm. Would you be willing to share a copy of your Replay 360 project file and any videos that you are adding to the project here or in private by opening a support case for testing? We'll delete it when we're done!