Forum Discussion

StephanieNorton's avatar
StephanieNorton
Community Member
3 years ago

When importing MP4, only video plays, no audio

I need to edit (cut out) sections of an MP4. When I open the file in Replay, only the video plays - I cannot see the audio waves or hear the audio. I have updated my Replay version. Please help!!
Replay 360
storyline 360
Studio 360
TomGriffin-34da's avatar
TomGriffin-34da
Community Member
2 years ago

Hi Joe,

So I closed and re-opened the file a couple of times and it started to play the audio as normal so seems to be working now. Not sure what the problem was but will open a case if it happens again.

Thanks

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Thanks for sharing that the issue is sorted out after reopening the file, Tom! If the problem happens again, you can try to repair the Replay installation with the steps below before opening a support case.

    Enjoy the rest of your day, and happy developing! 🙂