Forum Discussion

JackDayley's avatar
JackDayley
Community Member
3 years ago

White Slide With Red "X" When Attempting to Text in Storyline

While building my course in Storyline, all of the sudden, when I click in a text box, the slide turns white with a big red "X" in it.  From researching previous E-Learning Hero discussions, this has been a problem for quite some time.  The only cure is to start a new Storyline project and then import the slides from the previous project.   This is a real pain and very time consuming, plus, after a while it does the same thing in the new project!  Can anyone help determining what is causing this and how it can be fixed?  

storyline 360
  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    3 years ago

    Hi, Jack.

    Thank you for sharing the screen recording!

    I'm sorry you're experiencing crashing when using Storyline!

    A few suggestions to try:

    If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here. 

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    3 years ago

    perhaps the error is documented in the log files

    open in windows file explorer
    %LocalAppData%/Articulate/360/Logs/

    -> Storyline_STABLE_yyyymmdd_hhmmss.log

    send these files to articulate, when you open a case

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