Why do I get a thick grey color border after I publish my file in a video format?

I'm so sorry you've come across this problem, Mohammed. We've identified an issue in Storyline 360 where publishing to video produces a border in the MP4 output file.

I know how frustrating this can be for a course creator, as the goal is to produce high-quality work -- both visually and contextually. While I don't have any workarounds to share at this time, you're in the right place. We'll let you know as much as we can, as soon as we can!

Yes please let us know when fixed - thanks!

Hi Phoebe,

Absolutely. You're in the right location to be notified of any updates we have to share.

Really looking forward to a fix or workaround for this very bizarre “feature”…

I use the Publish to Video feature regularly to publish screen recordings so that I can give them some severe editing in a video editor.

However, if you want to add a full-screen screenshot created in some other program (or even from within the SL video timing editor dialog), it appears bigger because it doesn’t have this border.

In this case, my solution is to publish the screenshot to video from inside SL, and then grab a frame from the resulting video instead. Yuk!

I understand Shay.

You're in the right place to be notified of any updates we have to share on this topic.

I do appreciate you sharing your workaround with the community. It may not be ideal, but it could certainly help someone in a pinch if they run across this conversation.

Welcome to E-Learning Heroes!

Hi Shay,

I'm sorry this is still causing you some trouble and extra work. We'll let you know here as soon as we can any additional details on this issue. 

Hi all,

Just to let you know that I somehow managed to publish my courses to 1080p video from Storyline 360 without the grey borders!

I am not entirely sure how, but I do recall reading another post where they suggested publishing to another resolution first (e.g. 720p) and then trying 1080p again – and it seems to have worked.

Of course, the workaround I mentioned above about taking screenshots with the border needed to be un-done but that’s OK as I’m glad it is fixed…

Thanks for chiming in to share your findings, Shay. I'll be sure to pass this on to our team as we continue investigating.

Hey, folks! I wanted to let you know we fixed the issue you reported where publishing to video would produce a border in the MP4 output file.

Install the latest Storyline 360 update to take advantage of all the recent features and fixes.

If the problem happens again, please record a Peek 360 screencast for me, and I’ll be happy to help!

I'm now running into this issue. I have a small gray border around an embedded mp4 video. Appears in previews and outputs. Running v3.29.19305

https://360.articulate.com/review/content/ad85f260-f982-4bbe-a32d-84015309b3e5/review