Forum Discussion
Hi Wendy,
Welcome to the E-Learning Heroes community!
I'm sorry to hear that you're experiencing this issue. Is this happening with one specific file or multiple files? Are you willing to share your file with us so we can investigate further? You can upload it here or share it privately through a support case. We'll delete it from our systems once troubleshooting is complete.
- WendyTobitt-6cfCommunity Member
Hi Kelly, I can't share the file due to confidentiality. It's the first time I have experienced this, I'll keep an eye out to see if it happens again. thanks.