Forum Discussion

IpsitaDey-f2a09's avatar
IpsitaDey-f2a09
Community Member
2 months ago

Youtube videos not playing inside the SCORM

Hi,

I am reexporting a SCORM file from January after making a small text change, only now none of my videos work. I get this message...

Videos are visible on the published page but when we click to play we get video unavailable error  (as shown) and then the video plays in another tab.

Export settings tried both: all export settings

LMS: Go1

Youtube videos tried: both videos from our youtube channel and a random video from youtube

Method: tried both embed and code

I don't believe it is a YouTube issue because videos in my previous SCORM file still work fine. 

Please help with a solution.

advice
Articulate 360
rise 360

3 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hello IpsitaDey-f2a09​, 

    Thanks for reaching out!

    I've opened a support case on your behalf so our team can take a closer look at your setup. We'll be in touch shortly via email. You're in excellent hands! We appreciate your patience. 

    • smanderson's avatar
      smanderson
      New to the Community
      17 hours ago

      I am experiencing the same error. Is there a solution?

      • IpsitaDey-f2a09's avatar
        IpsitaDey-f2a09
        Community Member
        5 hours ago

        Still not working, got bumped between Articulate and my LMS provider. LMS provider gave a work around and have had to alter code in SCORM to make it work. 

        On investigation, Articulate indicate it is youtube's issue. I have highlighted to Articulate that this has happened since their SCORM structural update in Feb/March this year, all videos were playing alright before.

        Here is what we are having to alter to our SCORM packages prior to upload:

        SCORMFILE.zip

        Extract and find SCORMFILE/scormcontent/lib/rise folder

        Search through each JS file for "cdn.embedly.com". Typically this is the 5th file from the bottom directly below a TTF file.

        Select this section of code...

        if(t.host==="cdn.embedly.com"&&t.pathname==="/widgets/media.html"){const s=new URL("https://embed.articulateusercontent.com/media/");return

        Replace with...

        if(false){const n=new URL("https://embed.articulateusercontent.com/media/");return

        Save file and re-zip the SCORMFILE folder.

        Note: that this is a solution we are applying and have come from our LMS provider. This is not from Articulate 😵.