Forum Discussion
New in Labs: AI Avatars
AI Avatars is in active development as part of Labs. Functionality will evolve, and we may modify or remove certain features based on user feedback and stability. This feature is only available if AI Assistant is enabled in your subscription.
Creating videos the old-fashioned way—recording, editing, and then re-recording as content changes—slows down course development and makes it harder to keep lessons consistent. Now, with AI Avatars in Rise 360, you can turn your scripts into presenter-style videos using a customizable character. Creating, updating, and reusing video content has never been easier! Keep reading to see how it works.
- Understand AI Avatars
- Generate AI Avatars
- Get Better Results with These Tips
- Usage and Credits FAQs
- Share Your Feedback
Understand AI Avatars
AI Avatars work best for short, presenter-style videos. Lesson introductions, transitions, and key takeaways can all benefit from a consistent voice and presence to guide learners through content.
Create your own character or choose from a library of photorealistic and illustrated characters. You can filter by style, gender, age, or environment and customize your chosen character through a simple chat interface.
While the AI Avatars feature is included in your Articulate 360 AI subscription, generating AI avatar videos uses credits. (Learn how credits work.) You’ll be able to see how many credits you need before you generate.
Note: Credit usage depends on the length of your video, up to a maximum of five minutes.
In the next section, find out how to create your first AI avatar video. Then, explore tips and known limitations to get the best results.
Generate AI Avatars
To get started, go to a lesson in your course and click Block Library in the shortcuts bar at the bottom. This opens the block library as a sidebar menu on the left. Then, click AI blocks > Generate AI avatar to open the AI Avatars workspace.
AI Avatars workspace with character and voice selection panels on the left, and character preview on the right.
You can either select a character to use as-is from the Character library, customize a given character, or create one of your own.
Select a Character
- Choose a character in the Character library tab within the character selection panel.
- Use Filters to find specific characters. The available filter options include:
- Style: Photorealistic, Illustrated
- Gender: Female, Male, Non-binary
- Age: Young adult, Adult, Older adult
- Environment: Office, Medical, Construction, Industry
- See your currently selected character in the preview panel on the right. From here you can:
- Download the character by clicking the Download icon. (Characters download in PNG format.)
- Edit your character by clicking the Customize button.
Customize or Create a Character
To customize an existing character, select it and click Customize in the preview panel. To create a new one, click Create new character in the Character library tab. Both options open the character customization interface.
Enter your prompt in the chat box to describe the character or the changes you want. You can ask to do things like:
- Changing the background or setting
- Updating clothing or appearance
- Modifying the character’s pose
- Adding or removing elements
AI Avatars character customization chat interface
If you’re creating a new character, include as much detail as possible. Include your desired character’s role or job, clothing, or setting and the overall visual tone. In the future, we’ll add prebuilt options to speed up character creation.
As you iterate, new versions appear in the preview panel. Use the filmstrip or arrows to switch between versions and compare results.
When you’re ready, select a version and click Save character. Enter a name, then click Save. Your character will appear under the Saved characters tab.
Click the X icon in the upper right or the back arrow in the upper left to return to the AI Avatars workspace. If you leave without saving, your changes will be lost.
Note: Currently, you can’t rename or delete a saved character.
Add Character Voice
Use the audio selection panel to generate text-to-speech audio for your character. If you’ve used AI text-to-speech in Rise 360 before, this experience will feel familiar.
To choose a voice and create your audio, follow these steps:
- Select a voice from the dropdown menu.
- If you’re using a character from the library, a recommended voice is selected by default.
- Open the dropdown to explore other options.
- Click the play button to preview a voice.
- Click View all voices to browse the full voice library.
- Add your script.
- Enter your script in the text box.
- To generate a script, click Write with AI and enter a prompt or choose from prebuilt options.
- Scripts can be up to 5,000 characters long.
- Configure advanced settings (optional).
- Click Advanced settings to choose a voice model or make further adjustments.
- Generate speech.
- Click Generate voiceover to create the voiceover.
- Each version is saved in the History list on the bottom left for easy comparison.
- Use the static preview on the right to check how the voice pairs with your character.
Generate Avatar Video
When you’re satisfied with the character and voice pairing, click Generate with [X] credits in the bottom right to create the avatar video. The credit usage is shown on the button, and your remaining credits appear next to it.
You’ll see a placeholder block while AI Assistant generates your video. A progress bar also appears in the bottom-left corner. You may continue working while this is in progress.
To edit your video, hover over the block, click Content, then click the Replace with AI Avatar icon in the sidebar menu. This will reopen the AI Avatars workspace, allowing you to update the character, voice, or script.
Get Better Results with These Tips
The following tips will help you get better, more consistent results when creating AI Avatar videos:
- Keep content simple. Complex scenes with multiple characters or busy environments can lead to unnatural lip-syncing and background movement. Focus on videos that work well with single narrators, such as introductions, transitions, and key takeaways.
- Keep videos short. Videos can be a maximum of five minutes. Shorter presenter videos (less than 2 minutes) produce the best results.
- Make prompts clear and specific. Describe exactly what you want, including details like the character’s role, appearance, and environment.
- Focus on one idea at a time. Break longer content into individual avatar videos, each delivering a single message.
Understanding the following known limitations can help you get more predictable results:
- Generation takes a while. We’re prioritizing output quality, which can increase processing time—especially for longer scripts. We know this can feel slow, and we’re continuing to look for ways to improve the experience.
- You may see excessive or unwanted hand motions. Characters may sometimes gesture more with their hands than expected.
- Background movements might appear unnatural. You may notice subtle motion in the background, even when it’s supposed to be static.
- AI avatar video could trail off. Your video may end abruptly or trail off without a natural pause in the narration.
These are known limitations of the model and cannot be resolved through prompt adjustments. We are working to improve these experiences.
Usage and Credits FAQs
What is a credit? How does it work?
Each time you create or regenerate an AI Avatar video, a small number of video generation credits will be used. You’ll always see exactly how many credits a video will cost before you generate it.
As part of the Labs experience, you’ll have a fixed number of credits to explore and create.
What happens when I run out of credits?
This experience currently includes a fixed number of credits. If you use yours up and would like more, you can apply to join our private beta. If you’re accepted, we’ll provide additional credits in exchange for participating in feedback sessions to help us improve the feature. Learn more about our beta and trial terms.
Do credits get used every time I edit or duplicate avatar video blocks?
Credits are only used when regenerating a video; duplicating avatar blocks or editing without regeneration doesn't consume credits.
Are failed generations refunded? How about low-quality or unexpected results?
If a generation fails, the credits used are automatically refunded, allowing you to try again. During this Labs phase, credits won’t be refunded if results don’t meet expectations.
Can credits be shared across a team?
No. Credits are tied to individual users and can’t be shared.
Can admins control or limit usage?
Usage controls are not available during this Labs phase.
Share Your Feedback
We’d love to hear how the AI Avatars feature is working for you! After generating a video, use the feedback prompt in the lower-right corner to rate the result. Click the thumbs-up icon if it meets your needs, or the thumbs-down icon to share your thoughts. Either way, your input goes directly to our product and engineering teams to help improve the experience. You can also use this feedback survey link or share your thoughts in the comments below.
69 Replies
- DK-ZGCommunity Member
What are the possibilities (now or in near future) to "avatarise" / animate our own cartoonised mascot?
Hi DK-ZG,
This is a fascinating idea!
Currently, I don't have a timeline for this, so I've logged this enhancement with our product team. Please don't hesitate to reach out with more feedback as you continue to test out this feature!
- KellyAunerStaff
Hi DK-ZG,
I'm back to let you know that you can now upload your own character! Please let us know if you have any questions or feedback!
- DK-ZGCommunity Member
Yes, thx! Great feature for more flexibility. As I already shared, there are some glitches in such "avatarisation". Hope soon it will go away.
- JLP_UVACommunity Member
Hi there! I have AI Assistant as part of my plan but do not have access to this feature. When I click on AI blocks, I can only generate an AI block, AI image, AI audio, AI knowledge check, AI summary, or Magic Text Import.
- JenniferSweeneyCommunity Member
Is there a way to access all the videos you've created/used credits to produce? Somehow I've lost a vid, or accidentally deleted it. And I know I actually created it bc I kept a tracker of how many credits each one cost, and that matches the remaining credits left in my account. Any suggestions?
Hi, JenniferSweeney!
Currently, there's no way for the author to retrieve a deleted video. You can find the static image of a character if you open AI Avatars > Saved Characters.
I understand how having the ability to access all videos created would be helpful, so I've logged this internally!
- CarolineBeazerCommunity Member
I’m really enjoying this feature and testing it out—the avatars look and sound great, and I love being able to edit and save favorites.
After using it in a few courses, one enhancement that would be especially helpful is basic video‑ending controls. For example, the ability to add a short fade‑out or similar transition would make the videos feel less abrupt and more polished within a course.
Hi CarolineBeazer,
I love to hear that you're enjoying this feature!
I can see having the option to add exit transitions to your videos would improve the flow of your course. We appreciate your feedback. I've logged this internally!
- servicedeformatCommunity Member
Hello,
I generated a video, but for an unknown reason, the avatar is playing with its hair. Is this a behavior that I can adjust in the avatar customization settings?Also, is it possible to download the generated video in MP4 format or in another format?
Hi, servicedeformat!
There is a way to customize the avatar! If you're viewing the video block in your course, please select Content > Replace with AI avatar. Once you select your saved character, choose Customize, and describe what you'd like to change.
Regarding your second question, you can currently download the character image directly. At this time, downloading the generated video file isn’t officially supported. Although, some customers have found a way to download the video file by searching for the video URL in the browser's Inspect tool.
I hope this helps!- FrostwornCommunity Member
KellyAuner wrote:
download the video file by searching for the video URL in the browser's Inspect tool.
So transparent! 😲
- ChalyceHager651Community Member
You can also get to the video by publishing your course to a web file; open the zip, find the folder called 'assets' and that'll have all files in there. sort by MP4 and you can get all your vids that way super easy. The file names are obnoxious alphabet soups, so you have to open the vids to see what's what and rename them, but it's an easy way to grab all the vids from an entire course.
- FrostwornCommunity Member
Great info. I just confirmed SCORM does this as well;
...\[Zipped folder location]\[Course_Name.zip\scormcontent\assets
- GabeShulmanCommunity Member
thats honestly pretty funny. i get why you dont want it but what a wild mannerism for it to add.
- SuhailaAslaviCommunity Member
Hi,
I attempted to create a dialogue involving three individuals discussing a case. The AI recognized that there were three participants and automatically assigned different voices to each, which worked perfectly. I selected a custom image containing the three individuals; however, when I tried to generate the AI avatar, I received an error message prompting me to retry. Despite multiple attempts, I encountered the same error. Could this issue be related to using more than one person at a time?
Hi SuhailaAslavi,
Thanks for testing this out!
We truly appreciate this feedback. Currently, we recommend using one character. We're aware that using multiple characters or speakers can lead to poor results. If you try using one character and still receive this message, please let us know! In the meantime, I've shared this feedback with our team!
- HVfb0f498d-053bCommunity Member
Can you explain how credits will work on the final release. We subscribe to AI assistant, how many credits will each team member get by default? After using will they get more refreshed every month? or once used up we have to pay for more? how much will this cost?
Hi HVfb0f498d-053b,
Great question!
Please refer to the Usage and Credit FAQs above for the most current information. I've logged this request internally, so we'll be sure to update you with any news!
- DK-ZGCommunity Member
How can we know/see how many credits do we have?
- GabeShulmanCommunity Member
My largest piece of feedback is about video generation: It has failed multiple times while still charging me credits. If there is a way to recoup those credits not due to user error, that would be awesome.
- KellyAunerStaff
Hi GabeShulman,
Thanks for letting us know!
Our team took a look at this and identified two failed video generations. You've been credited for both. If you run into this error again or have any additional feedback, we'd love to hear!
- ScottReid-ce4dcCommunity Member
I’m honestly really excited to see Articulate adding AI Avatars. As someone working in Learning and Development, this feels like one of those features that could genuinely change how we think about building eLearning.
A lot of online training can feel flat when it is just text, screenshots, and the occasional voiceover. AI Avatars give us a chance to make learning feel more personal and engaging without needing a full video setup, a presenter, lighting, recording time, and multiple retakes. That is a big deal for training teams that are trying to create helpful content quickly, but still want it to feel polished and human.
What excites me most is the potential. I can see avatars being used for course introductions, short explanations, process overviews, scenario-based learning, knowledge checks, and even quick messages that help guide the learner through a course. It makes me think differently about how we can bring more personality and connection into eLearning.
I know this technology will keep improving, but I’m really encouraged by where Articulate is going with it. It feels like we are at the beginning of something that could make eLearning more engaging, more approachable, and honestly, more fun to create.
- KellyAunerStaff
Hi ScottReid-ce4dc,
Thanks for testing this out. We're thrilled to hear that you're excited about this feature!
- ScottReid-ce4dcCommunity Member
Sharing some great feedback! I was able to create a customized AI avatar, and overall it worked really well. I really like that the avatar can be customized to feel more natural and relatable instead of looking like a generic presenter.
One thing I noticed is that the avatar seemed to work especially well when framed a little farther back, more like a natural webcam or desk setup. When the character is too close to the camera, small visual issues or anything that looks slightly off can be more noticeable. With the avatar a little farther back, the overall result feels more realistic, and any minor imperfections are much less distracting.
It may also be helpful to provide users with a few strong prompt examples for character customization, especially prompts that work well with how the video generation functions best. For example, guidance on framing, camera angle, lighting, room setup, hand gestures, and how visible things are would be really helpful.
Either way, I’m really excited about this feature. I can definitely see AI avatars being a great tool! I love what I am seeing!
- KellyAunerStaff
Thank you for sharing, ScottReid-ce4dc! I've logged your comments internally.
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